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DP
Dhesan P

1 reviews | Active since Apr 2015

07 Mar 2022, 13:39

Pathetic service

I app**** for a contract over 2 weeks ago and I am yet to receive the phone let alone feedback on when I can expect to receive it. Your staff are pathetic. I have made numerous calls to Mondo and have either been told that your systems are offline or the agent does not know what the progress of the order is apart from the fact that it’s approved. I already know this! I expect a call regarding this contract ASAP to either give me proper feedback or to cancel this application! Ref no: ***

0
Replies (4)
Mondo
Mondo's reply07 Mar 2022, 14:24
Official
Hi Dhesan,

Trust you are well.

Thank you for taking the time to write to us about your MTN application enquiry.

We do apologize for the level of service which you have received.

Kindly note that as per the MTN system, your MTN application reflects as cancelled.

Please advise if we may escalate this to the sales team in order to get in touch with you and reprocess a deal for you.

Due to the above, kindly note that you will be subjected to a credit vet.

Case No: RCO194656

Regards,

The Mondo Team
DP
Dhesan P's update07 Mar 2022, 14:56
Reviewer Update
Please escalate this.
Mondo
Mondo's reply08 Mar 2022, 16:34
Official
Good day,

Please note that your query has been escalated to the relevant department.

Once we receive feedback, we will advise you accordingly.

Regards,

The Mondo Team
Mondo
Mondo's reply16 Mar 2022, 15:16
Official
Hi Dhesan,

Trust you are well.

Please note that a follow up has been sent through to the sales team regarding your query.

We do apologize for the delay.

Regards,

The Mondo Team