MJ
Muhammed J
1 reviews | Active since May 2012
20 Aug 2021, 12:20
Pathetic service
They can’t get anything right. They asked to go to the branch, but the branch says mondo need to release on their side. Mondo never reply to anything I write on here. Hoping this time they will
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
20 Aug 2021, 12:24Hi Muhammed,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129836
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129836
Regards,
The Mondo Team
Mondo's reply20 Aug 2021, 12:24
Official
Hi Muhammed,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129836
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129836
Regards,
The Mondo Team
Mondo's replyOfficial
10 Sept 2021, 14:00Hi Muhammed,
Trust you are well.
As discussed with Nicole, please note that the outstanding balance no longer reflects on your MTN account and the credit will reflect in your bank account at the end of next week.
Kindly note that a follow up call will be made next week.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that the outstanding balance no longer reflects on your MTN account and the credit will reflect in your bank account at the end of next week.
Kindly note that a follow up call will be made next week.
Regards,
The Mondo Team
Mondo's reply10 Sept 2021, 14:00
Official
Hi Muhammed,
Trust you are well.
As discussed with Nicole, please note that the outstanding balance no longer reflects on your MTN account and the credit will reflect in your bank account at the end of next week.
Kindly note that a follow up call will be made next week.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that the outstanding balance no longer reflects on your MTN account and the credit will reflect in your bank account at the end of next week.
Kindly note that a follow up call will be made next week.
Regards,
The Mondo Team