Pathetic service!!!!!

Pathetic. I cancelled a phone same day i got from them. I have since been waiting for feedback. Each time i call its a different story. The agent says she will transfer me to someone and then cuts my call. I returned the phone on the 26th of August the same day I got it. They debited my account. What cant they just cancel so we can all move on with our lives. Agents are rude. I want to replace this phone but now I cant because of this dragging cancellation that i have to constantly beg for. Looking for a contract. Dont consider them!