SK
Sivuyile K
1 reviews | Active since May 2020
11 May 2023, 18:36
PATHETIC SERVICE
I have cancelled the contract and returned the phone the next thing I am not getting my refunds for the amounts you guys been deducting from my fnb account. I received a text today stating that I missed a payment, as far as I was advised I would have long received my refund and the whole contract cancelled and not reflect on my name. Why is it now I am getting payment reminders for the phone you guys got back, If this affect my credit scoring for any potential credit I would like to apply for this will be on you. I don't miss payments so I would like for you to check and update your system thoroughly DO NOT DISGUST ME PLEASE
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
12 May 2023, 08:16Good day Sivuyile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO323805
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO323805
Regards,
The Mondo Team
Mondo's reply12 May 2023, 08:16
Official
Good day Sivuyile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO323805
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO323805
Regards,
The Mondo Team
SK
Sivuyile K's updateReviewer Update
22 May 2023, 12:00I am still waiting for an update regarding this issue it has been going on for sometime, has it been cancelled and the direct debit? I do not need this stress with the lack of your administration on my regard
SK
Sivuyile K's update22 May 2023, 12:00
Reviewer Update
I am still waiting for an update regarding this issue it has been going on for sometime, has it been cancelled and the direct debit? I do not need this stress with the lack of your administration on my regard
SK
Sivuyile K's updateReviewer Update
26 May 2023, 11:12 I don't know how many franchise stores I have went too, even went to Century City Cape Town Branch to have my issue with a cancelled contract resolved, I have asked MTN for about a Million times now to remove the debit order because I cancelled the contract I took out with them, the lady that sold me the contract **** and said I can upgrade my contract in 3 months and I made my research and found that was a lie, you keep debiting my money from my account every month, I am still waiting on my refunds for the months you took money out from my account to date none of that has been resolved.... PLEASE CANCEL THE DEBIT ORDER ON MY ACCOUNT UPDATE THE CREDIT BUREAU WITH THE RIGHT INFORMATION I DONT HAVE ANY RELATIONSHIP WITH MTN!!!!!!!!!!!
RETURN THE FUNDS BACK INTO MY ACCOUNT DEBITED ON THE 26/05/2023!!!!!!!!
I CANNOT BE CALLING YOU GUYS EVERY MONTH TO SORT OUT THE SAME ISSUE I WILL BE FORCED TO TAKE THE MATTER TO THE OMBUDSMAN!!!!!
RETURN THE FUNDS BACK INTO MY ACCOUNT DEBITED ON THE 26/05/2023!!!!!!!!
I CANNOT BE CALLING YOU GUYS EVERY MONTH TO SORT OUT THE SAME ISSUE I WILL BE FORCED TO TAKE THE MATTER TO THE OMBUDSMAN!!!!!
SK
Sivuyile K's update26 May 2023, 11:12
Reviewer Update
I don't know how many franchise stores I have went too, even went to Century City Cape Town Branch to have my issue with a cancelled contract resolved, I have asked MTN for about a Million times now to remove the debit order because I cancelled the contract I took out with them, the lady that sold me the contract **** and said I can upgrade my contract in 3 months and I made my research and found that was a lie, you keep debiting my money from my account every month, I am still waiting on my refunds for the months you took money out from my account to date none of that has been resolved.... PLEASE CANCEL THE DEBIT ORDER ON MY ACCOUNT UPDATE THE CREDIT BUREAU WITH THE RIGHT INFORMATION I DONT HAVE ANY RELATIONSHIP WITH MTN!!!!!!!!!!!
RETURN THE FUNDS BACK INTO MY ACCOUNT DEBITED ON THE 26/05/2023!!!!!!!!
I CANNOT BE CALLING YOU GUYS EVERY MONTH TO SORT OUT THE SAME ISSUE I WILL BE FORCED TO TAKE THE MATTER TO THE OMBUDSMAN!!!!!
RETURN THE FUNDS BACK INTO MY ACCOUNT DEBITED ON THE 26/05/2023!!!!!!!!
I CANNOT BE CALLING YOU GUYS EVERY MONTH TO SORT OUT THE SAME ISSUE I WILL BE FORCED TO TAKE THE MATTER TO THE OMBUDSMAN!!!!!
SK
Sivuyile K's updateReviewer Update
26 May 2023, 11:13 I don't know how many franchise stores I have went too, even went to Century City Cape Town Branch to have my issue with a cancelled contract resolved, I have asked MTN for about a Million times now to remove the debit order because I cancelled the contract I took out with them, the lady that sold me the contract **** and said I can upgrade my contract in 3 months and I made my research and found that was a lie, you keep debiting my money from my account every month, I am still waiting on my refunds for the months you took money out from my account to date none of that has been resolved.... PLEASE CANCEL THE DEBIT ORDER ON MY ACCOUNT UPDATE THE CREDIT BUREAU WITH THE RIGHT INFORMATION I DONT HAVE ANY RELATIONSHIP WITH MTN!!!!!!!!!!!
RETURN THE FUNDS BACK INTO MY ACCOUNT DEBITED ON THE 26/05/2023!!!!!!!!
I CANNOT BE CALLING YOU GUYS EVERY MONTH TO SORT OUT THE SAME ISSUE I WILL BE FORCED TO TAKE THE MATTER TO THE OMBUDSMAN!!!!!
RETURN THE FUNDS BACK INTO MY ACCOUNT DEBITED ON THE 26/05/2023!!!!!!!!
I CANNOT BE CALLING YOU GUYS EVERY MONTH TO SORT OUT THE SAME ISSUE I WILL BE FORCED TO TAKE THE MATTER TO THE OMBUDSMAN!!!!!
SK
Sivuyile K's update26 May 2023, 11:13
Reviewer Update
I don't know how many franchise stores I have went too, even went to Century City Cape Town Branch to have my issue with a cancelled contract resolved, I have asked MTN for about a Million times now to remove the debit order because I cancelled the contract I took out with them, the lady that sold me the contract **** and said I can upgrade my contract in 3 months and I made my research and found that was a lie, you keep debiting my money from my account every month, I am still waiting on my refunds for the months you took money out from my account to date none of that has been resolved.... PLEASE CANCEL THE DEBIT ORDER ON MY ACCOUNT UPDATE THE CREDIT BUREAU WITH THE RIGHT INFORMATION I DONT HAVE ANY RELATIONSHIP WITH MTN!!!!!!!!!!!
RETURN THE FUNDS BACK INTO MY ACCOUNT DEBITED ON THE 26/05/2023!!!!!!!!
I CANNOT BE CALLING YOU GUYS EVERY MONTH TO SORT OUT THE SAME ISSUE I WILL BE FORCED TO TAKE THE MATTER TO THE OMBUDSMAN!!!!!
RETURN THE FUNDS BACK INTO MY ACCOUNT DEBITED ON THE 26/05/2023!!!!!!!!
I CANNOT BE CALLING YOU GUYS EVERY MONTH TO SORT OUT THE SAME ISSUE I WILL BE FORCED TO TAKE THE MATTER TO THE OMBUDSMAN!!!!!
SK
Sivuyile K's updateReviewer Update
26 May 2023, 11:13 I don't know how many franchise stores I have went too, even went to Century City Cape Town Branch to have my issue with a cancelled contract resolved, I have asked MTN for about a Million times now to remove the debit order because I cancelled the contract I took out with them, the lady that sold me the contract **** and said I can upgrade my contract in 3 months and I made my research and found that was a lie, you keep debiting my money from my account every month, I am still waiting on my refunds for the months you took money out from my account to date none of that has been resolved.... PLEASE CANCEL THE DEBIT ORDER ON MY ACCOUNT UPDATE THE CREDIT BUREAU WITH THE RIGHT INFORMATION I DONT HAVE ANY RELATIONSHIP WITH MTN!!!!!!!!!!!
RETURN THE FUNDS BACK INTO MY ACCOUNT DEBITED ON THE 26/05/2023!!!!!!!!
I CANNOT BE CALLING YOU GUYS EVERY MONTH TO SORT OUT THE SAME ISSUE I WILL BE FORCED TO TAKE THE MATTER TO THE OMBUDSMAN!!!!!
RETURN THE FUNDS BACK INTO MY ACCOUNT DEBITED ON THE 26/05/2023!!!!!!!!
I CANNOT BE CALLING YOU GUYS EVERY MONTH TO SORT OUT THE SAME ISSUE I WILL BE FORCED TO TAKE THE MATTER TO THE OMBUDSMAN!!!!!
SK
Sivuyile K's update26 May 2023, 11:13
Reviewer Update
I don't know how many franchise stores I have went too, even went to Century City Cape Town Branch to have my issue with a cancelled contract resolved, I have asked MTN for about a Million times now to remove the debit order because I cancelled the contract I took out with them, the lady that sold me the contract **** and said I can upgrade my contract in 3 months and I made my research and found that was a lie, you keep debiting my money from my account every month, I am still waiting on my refunds for the months you took money out from my account to date none of that has been resolved.... PLEASE CANCEL THE DEBIT ORDER ON MY ACCOUNT UPDATE THE CREDIT BUREAU WITH THE RIGHT INFORMATION I DONT HAVE ANY RELATIONSHIP WITH MTN!!!!!!!!!!!
RETURN THE FUNDS BACK INTO MY ACCOUNT DEBITED ON THE 26/05/2023!!!!!!!!
I CANNOT BE CALLING YOU GUYS EVERY MONTH TO SORT OUT THE SAME ISSUE I WILL BE FORCED TO TAKE THE MATTER TO THE OMBUDSMAN!!!!!
RETURN THE FUNDS BACK INTO MY ACCOUNT DEBITED ON THE 26/05/2023!!!!!!!!
I CANNOT BE CALLING YOU GUYS EVERY MONTH TO SORT OUT THE SAME ISSUE I WILL BE FORCED TO TAKE THE MATTER TO THE OMBUDSMAN!!!!!
SK
Sivuyile K's updateReviewer Update
09 Jun 2023, 13:15I want to know why is the a default on my name regarding your carelessness and failure to update your systems, can you guys sort out the missing payments showing on my name, I have never missed payments and I pay debts on time I don't know why you guys are smearing my name.
SK
Sivuyile K's update09 Jun 2023, 13:15
Reviewer Update
I want to know why is the a default on my name regarding your carelessness and failure to update your systems, can you guys sort out the missing payments showing on my name, I have never missed payments and I pay debts on time I don't know why you guys are smearing my name.