PATHETIC SERVICE

I have bought a deal with MTN through Mondo and I have not received my parcel today as per schedule. I then opened a chat to speak to a consultant by the name Philile who told me she can cannot call DSV for me as I needed to call them myself and ask about my parcel. My question is: is there no service at Mondo after sales? Why can't the agent follow-up when I have a query and find out all the information I need. It gets better I wanted to cancel and she said I can do that when DSV calls II can tell them I am no longer interested. What nonsense is that?

Why can't she cancel real time? She is working for the company I bought the deal at but I must cancel with DSV. Your service is pathetic. Now I must sit and linger around not knowing when the delivery will take place.

Please train your agents o customer retentions.