JW
Jeremy W
1 reviews | Active since Sept 2022
27 Sept 2022, 11:40
Pathetic service
In brief Waiting for delivery three weeks already and they say it is delivered! Pathetic service
Helpful (0)
Replies (9)0
Replies (9)
Mondo's replyOfficial
27 Sept 2022, 12:02Hi Jeremy,
Thank you for taking the time to write to us regarding the delivery of your order.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO277384.
Regards,
The Mondo Team
Thank you for taking the time to write to us regarding the delivery of your order.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO277384.
Regards,
The Mondo Team
Mondo's reply27 Sept 2022, 12:02
Official
Hi Jeremy,
Thank you for taking the time to write to us regarding the delivery of your order.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO277384.
Regards,
The Mondo Team
Thank you for taking the time to write to us regarding the delivery of your order.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO277384.
Regards,
The Mondo Team
Mondo's replyOfficial
03 Oct 2022, 14:16Hi Jeremy,
Trust you are well.
Please note that a request has been sent to DSV to re-deliver your MTN order.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a request has been sent to DSV to re-deliver your MTN order.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply03 Oct 2022, 14:16
Official
Hi Jeremy,
Trust you are well.
Please note that a request has been sent to DSV to re-deliver your MTN order.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a request has been sent to DSV to re-deliver your MTN order.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
JW
Jeremy W's updateReviewer Update
04 Oct 2022, 13:07Hi
Still not heard from anybody regarding this delivery!!
Still not heard from anybody regarding this delivery!!
JW
Jeremy W's update04 Oct 2022, 13:07
Reviewer Update
Hi
Still not heard from anybody regarding this delivery!!
Still not heard from anybody regarding this delivery!!
Mondo's replyOfficial
04 Oct 2022, 14:54Hi Jeremy,
Trust you are well.
Upon tracking your MTN order with DSV, we do see that the order was rejected.
Kindly advise if we may send a request to DSV in order to re-deliver.
Regards,
The Mondo Team
Trust you are well.
Upon tracking your MTN order with DSV, we do see that the order was rejected.
Kindly advise if we may send a request to DSV in order to re-deliver.
Regards,
The Mondo Team
Mondo's reply04 Oct 2022, 14:54
Official
Hi Jeremy,
Trust you are well.
Upon tracking your MTN order with DSV, we do see that the order was rejected.
Kindly advise if we may send a request to DSV in order to re-deliver.
Regards,
The Mondo Team
Trust you are well.
Upon tracking your MTN order with DSV, we do see that the order was rejected.
Kindly advise if we may send a request to DSV in order to re-deliver.
Regards,
The Mondo Team
JW
Jeremy W's updateReviewer Update
04 Oct 2022, 15:18Come on, this happened last week before I posted this as I did not know what to do!. They have been but biometrics did not work. Please advise them again and I will continue to wait patently and hope it works.
JW
Jeremy W's update04 Oct 2022, 15:18
Reviewer Update
Come on, this happened last week before I posted this as I did not know what to do!. They have been but biometrics did not work. Please advise them again and I will continue to wait patently and hope it works.
JW
Jeremy W's updateReviewer Update
07 Oct 2022, 12:35Still waiting for feedback
JW
Jeremy W's update07 Oct 2022, 12:35
Reviewer Update
Still waiting for feedback
Mondo's replyOfficial
18 Oct 2022, 09:48Hi Jeremy,
Trust you are well.
Please note that the MTN order was returned and the application has been canceled.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply18 Oct 2022, 09:48
Official
Hi Jeremy,
Trust you are well.
Please note that the MTN order was returned and the application has been canceled.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
JW
Jeremy W's updateReviewer Update
18 Oct 2022, 09:54What poor service!! After all this time of waiting etc, order is just cancelled. Please don't purchase from Mondo!
JW
Jeremy W's update18 Oct 2022, 09:54
Reviewer Update
What poor service!! After all this time of waiting etc, order is just cancelled. Please don't purchase from Mondo!
Mondo's replyOfficial
18 Oct 2022, 09:58We do apologize for the inconvenience caused.
Mondo's reply18 Oct 2022, 09:58
Official
We do apologize for the inconvenience caused.