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MR
Marie R.

1 reviews | Active since Mar 2013

08 Nov 2021, 09:29

Pathetic service

Endless hack & forth communication to get them to sort out my MTN mobile contract renewal. They captured the device incorrectly and now it’s been taking over 2 weeks and it’s still not sorted out!

0
Replies (5)
Mondo
Mondo's reply08 Nov 2021, 09:34
Official
Hi M R,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO149244
 
Regards,
 
The Mondo Team
MR
Marie R.'s update09 Nov 2021, 11:47
Reviewer Update
I al still waiting for Customer Care to contact me…
MR
Marie R.'s update12 Nov 2021, 13:33
Reviewer Update
I am STILL WAITING for a response to get this resolved!!!
Mondo
Mondo's reply16 Nov 2021, 16:32
Official
Hi  Marie,

Trust you are well.

Please note that we have re-escalated your query to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.

Regards,

The Mondo Team
Mondo
Mondo's reply26 Nov 2021, 13:05
Official
Hi Marie,

Trust you are well.

Please note that the application which was done by Mondo now reflects as cancelled.

We do apologize for the inconvenience caused.

Your query will now be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team