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Mapule M

1 reviews | Active since Mar 2020

08 Jul 2021, 05:03

PATHETIC SERVICE

Almost a month already waiting for my order to be shipped, I aap**** for a P40 lite mid June and sent all the necessary documantation only to be told two weeks later after numerous calls that the peoduct was out of stock.

Called again on Monday and a consultant advised me to cancel and go to MTN????

The customer service in this, he advised the product is now in stock meaning its me they don't want to help right.... ofcourse because guess what I called again yesterday and Surisha also told me to go to MTN????

Now all of a suddden the device is miracullously out of stock a day later after my query was escaleted.

Never mind that we use our own airtime to call you guys but the srvice is pathetic!

0
Replies (3)
Mondo
Mondo's reply08 Jul 2021, 08:05
Official
Hi Mapule,
 
Thank you for taking the time to write to us about your MTN application status. 

We sincerely apologize for the level of service you have received.
 
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
 
Your Case Number is: RCO127176
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply08 Jul 2021, 16:19
Official
 Hi Mapule,
Trust you are well.
As per your telephonic discussion with Nicole, please note that a request has been escalated to the relevant department in order to finalize your MTN order.
We will keep you updated of the progress.
Regards,The Mondo Team 
Mondo
Mondo's reply20 Jul 2021, 15:40
Official
Hi Mapule,

Trust you are well.

Please note that your MTN application reflects as declined on the MTN system.

Thank you for allowing us to look into your query.

Your query will be closed.

Please call or email us if you have any further queries.

Regards,

The Mondo Team