NB
Ntombizanele B
1 reviews | Active since Dec 2012
25 Aug 2022, 10:30
Pathetic service
Pathetic service. Got a call from them on 08 August and I agreed to take a home wifi deal. On the same day, received an sms confirming that my application was approved. Until today, no delivery, no update from them. Have called 5 times and each time it's a different story
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Replies (2)0
Replies (2)
Mondo's replyOfficial
25 Aug 2022, 10:40Good day Ntombizanele,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO264248
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO264248
Regards,
The Mondo Team
Mondo's reply25 Aug 2022, 10:40
Official
Good day Ntombizanele,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO264248
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO264248
Regards,
The Mondo Team
Mondo's replyOfficial
25 Aug 2022, 11:14Hi Ntombizanele,
Trust you are well.
As per our telephonic discussion, I have cancelled your recent MTN application.
Due to the above, you will be able to take a new deal with MTN.
Your query has been resolved and will be closed. Thank you for allowing us to look into your query.
Regarding the miscommunication, this will be raised with the relevant department, and thank you for raising this with us.
Should you require further assistance.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion, I have cancelled your recent MTN application.
Due to the above, you will be able to take a new deal with MTN.
Your query has been resolved and will be closed. Thank you for allowing us to look into your query.
Regarding the miscommunication, this will be raised with the relevant department, and thank you for raising this with us.
Should you require further assistance.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
Mondo's reply25 Aug 2022, 11:14
Official
Hi Ntombizanele,
Trust you are well.
As per our telephonic discussion, I have cancelled your recent MTN application.
Due to the above, you will be able to take a new deal with MTN.
Your query has been resolved and will be closed. Thank you for allowing us to look into your query.
Regarding the miscommunication, this will be raised with the relevant department, and thank you for raising this with us.
Should you require further assistance.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
Trust you are well.
As per our telephonic discussion, I have cancelled your recent MTN application.
Due to the above, you will be able to take a new deal with MTN.
Your query has been resolved and will be closed. Thank you for allowing us to look into your query.
Regarding the miscommunication, this will be raised with the relevant department, and thank you for raising this with us.
Should you require further assistance.
Have a lovely day further.
Regards,
The Mondo Team - Nicole