EP
Elvina Perumal-Rowjee
1 reviews | Active since Jun 2019
11 Jun 2019, 12:38
Pathetic service
App**** for a contract in march, was told its approved and will receive my phone in 3-10 days, its now June, haven't heard from them, I keep calling them and keep getting told they escalating it and no one bothers to provide feedback, I have to keep following up which is really pathetic service.
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
11 Jun 2019, 13:26Good Day Elvina,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply11 Jun 2019, 13:26
Official
Good Day Elvina,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
11 Jun 2019, 15:19Good Day Elvina,
As discussed with our consultant, please note that we have escalated your query to higher management at MTN.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated your query to higher management at MTN.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply11 Jun 2019, 15:19
Official
Good Day Elvina,
As discussed with our consultant, please note that we have escalated your query to higher management at MTN.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated your query to higher management at MTN.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
EP
Elvina Perumal-Rowjee's updateReviewer Update
11 Jun 2019, 15:22Thank you, yes your agent has contacted me and sounds very capable so I will await feedback.
EP
Elvina Perumal-Rowjee's update11 Jun 2019, 15:22
Reviewer Update
Thank you, yes your agent has contacted me and sounds very capable so I will await feedback.
Mondo's replyOfficial
13 Jun 2019, 16:29Good Day Elvina,
As discussed with our consultant, please note that we are awaiting feedback from the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we are awaiting feedback from the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply13 Jun 2019, 16:29
Official
Good Day Elvina,
As discussed with our consultant, please note that we are awaiting feedback from the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we are awaiting feedback from the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
18 Jun 2019, 16:52Good Day Elvina,
As discussed with our consultant, please note that we have requested for the network service provider to place priority on your query.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have requested for the network service provider to place priority on your query.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply18 Jun 2019, 16:52
Official
Good Day Elvina,
As discussed with our consultant, please note that we have requested for the network service provider to place priority on your query.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have requested for the network service provider to place priority on your query.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
21 Jun 2019, 15:36Good Day Elvina,
As discussed with our consultant, please note that our colleague at MTN is currently working on your application to get the order number generated.
Once the order number is generated we can make arrangements for an urgent delivery to be done.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that our colleague at MTN is currently working on your application to get the order number generated.
Once the order number is generated we can make arrangements for an urgent delivery to be done.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply21 Jun 2019, 15:36
Official
Good Day Elvina,
As discussed with our consultant, please note that our colleague at MTN is currently working on your application to get the order number generated.
Once the order number is generated we can make arrangements for an urgent delivery to be done.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that our colleague at MTN is currently working on your application to get the order number generated.
Once the order number is generated we can make arrangements for an urgent delivery to be done.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
24 Jun 2019, 11:15Good Day Elvina,
As discussed with our consultant, your order number has been generated.
Once this has been handed over to the courier company delivery arrangements will be made.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, your order number has been generated.
Once this has been handed over to the courier company delivery arrangements will be made.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply24 Jun 2019, 11:15
Official
Good Day Elvina,
As discussed with our consultant, your order number has been generated.
Once this has been handed over to the courier company delivery arrangements will be made.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, your order number has been generated.
Once this has been handed over to the courier company delivery arrangements will be made.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
EP
Elvina Perumal-Rowjee's updateReviewer Update
25 Jun 2019, 15:10Finally everything has been sorted out, received a call from the courier company which will be delivering on Thursday, thanks to Kimona from Mondo for handling everything and keeping in contact.
EP
Elvina Perumal-Rowjee's update25 Jun 2019, 15:10
Reviewer Update
Finally everything has been sorted out, received a call from the courier company which will be delivering on Thursday, thanks to Kimona from Mondo for handling everything and keeping in contact.
Mondo's replyOfficial
27 Jun 2019, 09:45Good Day Elvina,
As discussed with our consultant, your delivery has been scheduled for later on today.
We will make contact with you later in the day to confirm if you have received your package.
Kind Regards,
Mondo Team
As discussed with our consultant, your delivery has been scheduled for later on today.
We will make contact with you later in the day to confirm if you have received your package.
Kind Regards,
Mondo Team
Mondo's reply27 Jun 2019, 09:45
Official
Good Day Elvina,
As discussed with our consultant, your delivery has been scheduled for later on today.
We will make contact with you later in the day to confirm if you have received your package.
Kind Regards,
Mondo Team
As discussed with our consultant, your delivery has been scheduled for later on today.
We will make contact with you later in the day to confirm if you have received your package.
Kind Regards,
Mondo Team
Mondo's replyOfficial
01 Jul 2019, 14:03Good Day Elvina,
As discussed with Kimona, please note that you have received your device and your query is resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
As discussed with Kimona, please note that you have received your device and your query is resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
Mondo's reply01 Jul 2019, 14:03
Official
Good Day Elvina,
As discussed with Kimona, please note that you have received your device and your query is resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
As discussed with Kimona, please note that you have received your device and your query is resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team