KK
Kaci K
1 reviews | Active since Aug 2021
22 Aug 2021, 21:51
Pathetic service
Worst service ever! Ordered a data sim in May, they delivered a faulty sim..told me to do a sim swap at the nearest MTN store at my expense and they will “reimburse” me. I refused the sim swop and I’ve requested to cancel my contact which I have still not received. Plus they keep on invoicing me for a product I cannot even use!!! Pathetic.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
25 Aug 2021, 12:47Hi Kaci,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132718
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132718
Regards,
The Mondo Team
Mondo's reply25 Aug 2021, 12:47
Official
Hi Kaci,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132718
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132718
Regards,
The Mondo Team
Mondo's replyOfficial
06 Sept 2021, 13:32Hi Kaci,
Trust you are well.
Please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply06 Sept 2021, 13:32
Official
Hi Kaci,
Trust you are well.
Please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
KK
Kaci K's updateReviewer Update
11 Sept 2021, 21:40Hi Mondo Team,
Thank you for your assistance but I have still not received my cancellation letter. MTN has billed me yet again.
Is it possible for the cancellation notice/letter be emailed to me ?
Thank you for your assistance but I have still not received my cancellation letter. MTN has billed me yet again.
Is it possible for the cancellation notice/letter be emailed to me ?
KK
Kaci K's update11 Sept 2021, 21:40
Reviewer Update
Hi Mondo Team,
Thank you for your assistance but I have still not received my cancellation letter. MTN has billed me yet again.
Is it possible for the cancellation notice/letter be emailed to me ?
Thank you for your assistance but I have still not received my cancellation letter. MTN has billed me yet again.
Is it possible for the cancellation notice/letter be emailed to me ?
Mondo's replyOfficial
12 Sept 2021, 09:04Hi Kaci,
Trust you are well.
Kindly note the contract was cancelled this month thus you would have received a bill however we will notify MTN to credit your account and confirmation of cancellation will be sent via email.
Regards,
The Mondo Team
Trust you are well.
Kindly note the contract was cancelled this month thus you would have received a bill however we will notify MTN to credit your account and confirmation of cancellation will be sent via email.
Regards,
The Mondo Team
Mondo's reply12 Sept 2021, 09:04
Official
Hi Kaci,
Trust you are well.
Kindly note the contract was cancelled this month thus you would have received a bill however we will notify MTN to credit your account and confirmation of cancellation will be sent via email.
Regards,
The Mondo Team
Trust you are well.
Kindly note the contract was cancelled this month thus you would have received a bill however we will notify MTN to credit your account and confirmation of cancellation will be sent via email.
Regards,
The Mondo Team