ZN
Zanele N
1 reviews | Active since Mar 2009
02 Mar 2022, 13:25
Pathetic service
I cancelled a contract in December 2021 and the router was collected from my house in December last year. To date the contract is still not cancelled and my account is debited every month. They promised to cancel the contract and refund all my money but I am still waiting.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
02 Mar 2022, 13:34Good day Zanele,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO192425
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO192425
Regards,
The Mondo Team
Mondo's reply02 Mar 2022, 13:34
Official
Good day Zanele,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO192425
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO192425
Regards,
The Mondo Team
Mondo's replyOfficial
02 Mar 2022, 14:42Hi Zanele,
Trust you are well.
As discussed with Nicole, please note that an urgent cancellation has been escalated to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that an urgent cancellation has been escalated to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply02 Mar 2022, 14:42
Official
Hi Zanele,
Trust you are well.
As discussed with Nicole, please note that an urgent cancellation has been escalated to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that an urgent cancellation has been escalated to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Mar 2022, 12:46Hi Zanele,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply07 Mar 2022, 12:46
Official
Hi Zanele,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's replyOfficial
19 Jul 2022, 14:57Hi Zanele,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR #***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR #***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply19 Jul 2022, 14:57
Official
Hi Zanele,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR #***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR #***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team