NO
Nadine O

1 reviews | Active since Oct 2015

17 May 2021, 11:00

PATHETIC MTN MONDO BULL!!!!

PATHETIC! To say the least!

I app**** for an MTN Contract online. Two weeks went by, no response from MTN. Then I get a call that lasts almost 20 minutes "FROM MTN" taking down all my details and PRE-APPROVING me for what I required. I get told by the agent that i needed to submit original documents TO THE COURIER WHEN THEY DELIVER. I hear NOTHING, tried to contact all the numbers i was given by the agent WITH NO LUCK. Half a day of calling mailling and google later, i manage to get hold of someone, who tells me they need the documents mailed. I mail the documents, only to get an sms almost ANOTHER WEEK LATER, requesting the same damn documents, providing also a Whatsap Chat Line to inquire. I re send the documents, and message the whatsap line....ALMOST ANOTHER WEEK LATER THE ****** MESSAGES HAVE NOT EVEN BEEN READ. You can track your application on the MONDO website, only, THE LAST UPDATE WAS A WEEK AGO. So i do the on website live chat thing....SORRY WE NEED YOUR DOCUMENTS. Worst Service i have EVER received. I have been with MTN for close to 12 years. I will now go to another network that is willing and competent enough to assist me.

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Replies (9)
Mondo
Mondo's reply17 May 2021, 13:32
Official
Hi Nadine 

Trust you are well.

As discussed with Phindile, please note your query is in progress.

Feedback will be provided once recieved.

Regards,

The Mondo team
NO
Nadine O's update18 May 2021, 08:39
Reviewer Update
THIS IS ACTUALLY BECOMING ONE HUGE JOKE. I WAS CALLED BY THE CALL CENTRE AGAIN, ASKING WHERE I SENT MY DOCUMENTS FROM, THE DOCUMENTS WERE FOUND BY THE AGENT, SHE READ THE DOCUMENTS BACK TO ME AND CONFIRMED RECEIPT. NOW IM TOLD THIS MORNING THEY STILL DONT HAVE MY DOCUMENTS I HAD TO RESEND IT TO THE ONLY PERSON SEEMINGLY WILLING TO HELP (PHINDILE). WHAT A DAMN JOKE.
NO
Nadine O's update19 May 2021, 08:47
Reviewer Update
DAY NUMBER..............................? STILL NO RESPONSE....TRULY AND HONESTLY THE MOST PATHETIC COMPANY EVER DEALT WITH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Mondo
Mondo's reply19 May 2021, 08:59
Official
Good day Nadine,

We sincerely apologize for the inconvenience caused.

Our team will be in contact with you shortly.

Regards,
The Mondo Team
NO
Nadine O's update19 May 2021, 09:58
Reviewer Update
ITS PATHETIC! THATS ALL I HEAR, I WILL BE CONTACTED! I DONT NEED TO BE CONTACTED. I NEED THE DEAL CANCELLED OR SORTED!
Mondo
Mondo's reply19 May 2021, 10:14
Official
Hi Nadine,

Trust you are well.

As per your telephonic discussion with Nicole, please note that we have escalated this query to the relevant team for urgent assistance and we will keep you updated regarding this.

We do apologize for the inconveniences caused.

Regards,
The Mondo Team
Mondo
Mondo's reply21 May 2021, 12:50
Official
Hi Nadine,

Trust you are well.

As per your telephonic discussion with Nicole, please note that your MTN order has been finalized and your order is with DSV couriers.

DSV couriers will be in contact with you in order to set an appointment for delivery.

Regards,
The Mondo Team
NO
Nadine O's update21 May 2021, 12:52
Reviewer Update
Nicole has been such a help! Very friendly in a very UNFRIENDLY situation. Thank you Nicole. Lets hope all is resolved now.
Mondo
Mondo's reply03 Jun 2021, 09:29
Official
Hi Nadine,

You are welcome!

Regards,

The Mondo Team