sI
shelley I

1 reviews | Active since Nov 2011

21 Aug 2019, 16:06

PATHETIC DELIVERY/NON DELIVERY SERVICE

Towards the end of July, I was called from a guy at mondo for cellphone contract which I was interested in and signed up for 2 as it was a great deal with Telkom . I was then told that 7days from my first payment the handsets would be delivered. So when my debit went off the 1st of August i counted excluding the public holiday it should have been delivered the 13th when i heard nothing i called again and was told 14 days from the first payment which I was fine with which according to the calendar should be tomorrow the 22nd of August. Now the couriers call to say they can only deliver next week. which is 17days later!!!!!!!!!! THIS IS PATHETIC AND IM STARTING TO THINK IM NOT GONNA GET THIS PHONES ...IS THIS HOW YOU TREAT NEW CLIENTS???????

0
Replies (5)
Mondo
Mondo's reply21 Aug 2019, 16:19
Official
Good Day Shelley, 

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team
sI
shelley I's update21 Aug 2019, 16:26
Reviewer Update
Thank you for the speedy reply
Mondo
Mondo's reply21 Aug 2019, 16:28
Official
Good Day Shelley, 

As per our discussion with the account holder, please note that delivery has been arranged for 26-08-2019.

We have arranged for the account holder to be compensated for the delay in delivery.

This query is resolved and now closed.
Kind Regards, 

Mondo Team 
sI
shelley I's update21 Aug 2019, 16:33
Reviewer Update
thank you for the speedy reply and the compensation. We value good customer serivce
Mondo
Mondo's reply11 Jan 2023, 14:39
Official