SM
Sibusiso M
1 reviews | Active since Jun 2019
23 Aug 2021, 18:06
Pathetic customer service
Pathetic service from these guys, between Telkom and Mondo no one is willing to assist my retired father. 2 devices were delivered to him, he is unhappy with the devices, they have promised to collect for months now, telkom has been billing and debiting without fail, the phones have never been used since being delivered. Whenever we contact their customer service, we are sent from pillar to post
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
24 Aug 2021, 07:44Hi Sibusiso,
Thank you for taking the time to write to us about your Telkom collection and cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132258
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom collection and cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132258
Regards,
The Mondo Team
Mondo's reply24 Aug 2021, 07:44
Official
Hi Sibusiso,
Thank you for taking the time to write to us about your Telkom collection and cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132258
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom collection and cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132258
Regards,
The Mondo Team
Mondo's replyOfficial
27 Aug 2021, 13:26Hi Sibusiso,
Trust you are well.
Please provide us with your contact number regarding the above query.
Regards,
The Mondo Team
Trust you are well.
Please provide us with your contact number regarding the above query.
Regards,
The Mondo Team
Mondo's reply27 Aug 2021, 13:26
Official
Hi Sibusiso,
Trust you are well.
Please provide us with your contact number regarding the above query.
Regards,
The Mondo Team
Trust you are well.
Please provide us with your contact number regarding the above query.
Regards,
The Mondo Team
Mondo's replyOfficial
27 Aug 2021, 17:01Good day,
Thank you for the above details.
You will receive a call by Monday.
Regards,
The Mondo Team
Thank you for the above details.
You will receive a call by Monday.
Regards,
The Mondo Team
Mondo's reply27 Aug 2021, 17:01
Official
Good day,
Thank you for the above details.
You will receive a call by Monday.
Regards,
The Mondo Team
Thank you for the above details.
You will receive a call by Monday.
Regards,
The Mondo Team
Mondo's replyOfficial
10 Sept 2021, 13:05 Hi Sibusiso,
Trust you are well.
Please note that feedback has been provided to the customer and the query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that feedback has been provided to the customer and the query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply10 Sept 2021, 13:05
Official
Hi Sibusiso,
Trust you are well.
Please note that feedback has been provided to the customer and the query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that feedback has been provided to the customer and the query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team