Pathetic customer service and *****ing my money!

My experience in renewing my contract with MTN South Africa has been horrifying to say the very least! I am having the most horrible and frustrating experience with Mondo ! I have been a loyal MTN customer for many years and have some how ended up having to deal with the most *********** of people at Mondo who are some or other rewards partner to MTN who had all my details! One must wonder how they received this because I as sure as hell did not give MTN permission to hand out my details! I renewed my MTN contract through these people two months ago, I have still not been delivered my phone and today find out that my package I am paying for is nothing as requested and agreed to when I renewed my contract! Nobody at Mondo customer care seems to be able to assist in telling when I can expect my phone or when or how my contract package will be corrected! It is truly very sad that one must struggle like this and stoop to such levels just to get what you are paying for!!