1 reviews | Active since Apr 2013
PATHETIC COMPANY, SAVE YOUR MONEY AND SHOP ELSEWHERE
I took a contract in May 2020, on receiving it i immediately cancelled it as a got a better deal with vodacom, i called and called it immediately. they kept debiting my account for 6 months and every month i called to ask why it was not cancelled. i they constantly say its being escalated to manage with no contact further or cancelling my account. in late nov/early dec i had to physically go into mtn to have them cancel the contract as mondo refuse to do it. in august 2021 i wrote a hellopeter review exposing these ********** and immediately Nicole (if i remember correctly) from the mondo called me to say shes personally overseeing the issue and will have my issue and refund done as soon as possible and that i should retract my hellopeter review or write something nice about them. i refused and said only once my refund is in my account then i will rewrite one. NO contact to date about my refund. they a pathetic company who *****s peoples money and has poor customer service, if you considering using rather stay away even if their deals seem lucrative.
We sincerely apologize for the level of service you have received. One of our consultants will contact you to give you an update on your query.
Your Case Number is: RCO132902
Regards,
The Mondo Team
We sincerely apologize for the level of service you have received. One of our consultants will contact you to give you an update on your query.
Your Case Number is: RCO132902
Regards,
The Mondo Team
Trust you are well.
Please note that a refund request has been escalated to the MTN team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a refund request has been escalated to the MTN team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
