Hellopeter
Share Your Experience
RD
Riaan D

1 reviews | Active since Aug 2018

03 Oct 2022, 10:06

Pathetic Company

Vinesh as a consultant was amazing but on a whole my experience with your company has been worse than pathetic three escalations later and still no management call. Placed an order 27 August it is 4 October still no device 😡

0
Replies (4)
Mondo
Mondo's reply03 Oct 2022, 10:41
Official
Hi Riaan,

Thank you for taking the time to write to us about your MTN query.

We do apologize for the level of service that you have received thus far.

Kindly note that a follow-up has been sent to the sales team for urgent assistance. Once we receive feedback, we will advise you accordingly.

Case Number: RCO275050

Regards,

The Mondo Team
RD
Riaan D's update03 Oct 2022, 10:46
Reviewer Update
I have heard that line before so many times, I have reference numbers that is starting to look like a random Lottery Draw. I will not hold my breath to be honest
Mondo
Mondo's reply04 Oct 2022, 13:49
Official
Hi Riaan,

We do apologize for the inconvenience caused regarding your query.

We are currently working on your query.

Regards,

The Mondo Team
Mondo
Mondo's reply13 Oct 2022, 16:18
Official
Hi Riaan,

Trust you are well.

We have found that you have received your MTN delivery.

Due to the above, your query will now be closed.

Thank you for allowing us to look into your query.

Should you require further assistance, you may contact our Customer Care Team.

Have a lovely weekend.

Regards,

The Mondo Team