Pathetic, and lazy service

Firstly I would like to state that I'm very unhappy in regards with the feedback and service received from your end.

On the 2nd of August a lady by the name of Rakeesha phoned me in regards with my "mtn upgrade"

Till today I have not received any contract or anything stipulated on what I have agreed to her telephonically.

I have noticed my mtn contract amount that is due, is higher than usual, so I assume this is the pro rata data fee, but the thing is, on my app, I do not see any extra or "pro rata" data, nor can I see the new upgrade info, it still reflects the old data contract package.

Could you kindly please assist me in this matter, And please forward me the contract that I was supposed to have received after the approval, which was on the 3rd of August 2021.

The number in question is ***

And another thing, the online chat service is pathetic, a Silindile was online, and after numerous messages she just simply ignored me, only after I said I'll be taking screenshots of the conversation, Then only she started to reply. I'm sorry, sounds and looks to me you guys have hired the most laziest people on earth!

Please prove me wrong.