Pathetic and ******** service
Unbelievable bunch of ********! After a week of calling back and forth to resolve an issue, only today do they admit that they sent me a router that doesnt work and I need to go to an actual store and re start the whole process again!!!! What nonsense is this?! I spent a whole week without an internet connection , calling everyday and going to the MTN store pleading for help! I am so disappointed and want to cancel the whole entire thing! It's a waste of my time really!
Helpful (0)
Replies (11)0
Replies (11)
Mondo's replyOfficial
07 May 2021, 08:50Hi Tshenolo,
Thank you taking the time to write to us.
Kindly note that our team is currently the query raised above.
We apologize for the inconvenience you have been caused.
Our consultant will be in contact with you.
Query Number: RCO118728
Regards,
The Mondo Team
Thank you taking the time to write to us.
Kindly note that our team is currently the query raised above.
We apologize for the inconvenience you have been caused.
Our consultant will be in contact with you.
Query Number: RCO118728
Regards,
The Mondo Team
Mondo's reply07 May 2021, 08:50
Official
Hi Tshenolo,
Thank you taking the time to write to us.
Kindly note that our team is currently the query raised above.
We apologize for the inconvenience you have been caused.
Our consultant will be in contact with you.
Query Number: RCO118728
Regards,
The Mondo Team
Thank you taking the time to write to us.
Kindly note that our team is currently the query raised above.
We apologize for the inconvenience you have been caused.
Our consultant will be in contact with you.
Query Number: RCO118728
Regards,
The Mondo Team
Mondo's replyOfficial
10 May 2021, 16:38Hi Tshenolo, Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you. Regards, Mondo Team
Please advise what the best possible time to contact you. Regards, Mondo Team
Mondo's reply10 May 2021, 16:38
Official
Hi Tshenolo, Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you. Regards, Mondo Team
Please advise what the best possible time to contact you. Regards, Mondo Team
Mondo's replyOfficial
13 May 2021, 15:44Hi Tshenolo, As discussed with our consultant, please note that we have escalated your query to the warehouse to confirm if the package has been returned yet.
Once the package is returned we will submit the cancellation.
Our team will keep you updated on the progress of this.
Regards, Mondo Team
Once the package is returned we will submit the cancellation.
Our team will keep you updated on the progress of this.
Regards, Mondo Team
Mondo's reply13 May 2021, 15:44
Official
Hi Tshenolo, As discussed with our consultant, please note that we have escalated your query to the warehouse to confirm if the package has been returned yet.
Once the package is returned we will submit the cancellation.
Our team will keep you updated on the progress of this.
Regards, Mondo Team
Once the package is returned we will submit the cancellation.
Our team will keep you updated on the progress of this.
Regards, Mondo Team
Mondo's replyOfficial
14 May 2021, 13:59Hi Tshenolo, As discussed with our consultant, please note that we have requested for the warehouse to place priority on this.
Once the package is returned we will submit the cancellation.
Our team will keep you updated on the progress of this.
Regards, Mondo Team
Once the package is returned we will submit the cancellation.
Our team will keep you updated on the progress of this.
Regards, Mondo Team
Mondo's reply14 May 2021, 13:59
Official
Hi Tshenolo, As discussed with our consultant, please note that we have requested for the warehouse to place priority on this.
Once the package is returned we will submit the cancellation.
Our team will keep you updated on the progress of this.
Regards, Mondo Team
Once the package is returned we will submit the cancellation.
Our team will keep you updated on the progress of this.
Regards, Mondo Team
Mondo's replyOfficial
20 May 2021, 13:17Hi Tshenolo, Please note that we have requested for the warehouse to urgently provide feedback on the return of the device.
Once the package is returned we will submit the cancellation.
Our team will keep you updated on the progress of this.
Regards, The Mondo Team
Once the package is returned we will submit the cancellation.
Our team will keep you updated on the progress of this.
Regards, The Mondo Team
Mondo's reply20 May 2021, 13:17
Official
Hi Tshenolo, Please note that we have requested for the warehouse to urgently provide feedback on the return of the device.
Once the package is returned we will submit the cancellation.
Our team will keep you updated on the progress of this.
Regards, The Mondo Team
Once the package is returned we will submit the cancellation.
Our team will keep you updated on the progress of this.
Regards, The Mondo Team
Mondo's replyOfficial
24 May 2021, 14:46Hi Tshenolo, Kindly note that we have requested for the warehouse to place priority on the return of the device.
Our team will keep you updated on the progress of this.
Regards, The Mondo Team
Our team will keep you updated on the progress of this.
Regards, The Mondo Team
Mondo's reply24 May 2021, 14:46
Official
Hi Tshenolo, Kindly note that we have requested for the warehouse to place priority on the return of the device.
Our team will keep you updated on the progress of this.
Regards, The Mondo Team
Our team will keep you updated on the progress of this.
Regards, The Mondo Team
Mondo's replyOfficial
25 May 2021, 13:06Hi Tshenolo, Please note that the return reference number has been received and the cancellation has been logged.
Our team will keep you updated on the progress.
Regards, The Mondo Team
Our team will keep you updated on the progress.
Regards, The Mondo Team
Mondo's reply25 May 2021, 13:06
Official
Hi Tshenolo, Please note that the return reference number has been received and the cancellation has been logged.
Our team will keep you updated on the progress.
Regards, The Mondo Team
Our team will keep you updated on the progress.
Regards, The Mondo Team
Mondo's replyOfficial
31 May 2021, 14:29Hi Tshenolo, Please note that the cancellation is still in progress.
Our team has requested that MTN place priority on this.
We will revert with feedback.
Regards, The Mondo Team
Our team has requested that MTN place priority on this.
We will revert with feedback.
Regards, The Mondo Team
Mondo's reply31 May 2021, 14:29
Official
Hi Tshenolo, Please note that the cancellation is still in progress.
Our team has requested that MTN place priority on this.
We will revert with feedback.
Regards, The Mondo Team
Our team has requested that MTN place priority on this.
We will revert with feedback.
Regards, The Mondo Team
Mondo's replyOfficial
04 Jun 2021, 10:26Hi Tshenolo,
Our management team is liaising with MTN's management team to have your cancellation done.
There seems to be a technical glitch which the team is working on.
We will continue to keep you updated on the progress. Thank you for your patience thus far.
Regards, The Mondo Team
Our management team is liaising with MTN's management team to have your cancellation done.
There seems to be a technical glitch which the team is working on.
We will continue to keep you updated on the progress. Thank you for your patience thus far.
Regards, The Mondo Team
Mondo's reply04 Jun 2021, 10:26
Official
Hi Tshenolo,
Our management team is liaising with MTN's management team to have your cancellation done.
There seems to be a technical glitch which the team is working on.
We will continue to keep you updated on the progress. Thank you for your patience thus far.
Regards, The Mondo Team
Our management team is liaising with MTN's management team to have your cancellation done.
There seems to be a technical glitch which the team is working on.
We will continue to keep you updated on the progress. Thank you for your patience thus far.
Regards, The Mondo Team
Mondo's replyOfficial
07 Jun 2021, 11:07Hi Tshenolo, Kindly note that the cancellation is still in progress. Our team is working effortlessly with MTN to have this resolved for you. We will revert with feedback. Regards, The Mondo Team
Mondo's reply07 Jun 2021, 11:07
Official
Hi Tshenolo, Kindly note that the cancellation is still in progress. Our team is working effortlessly with MTN to have this resolved for you. We will revert with feedback. Regards, The Mondo Team
Mondo's replyOfficial
17 Jun 2021, 08:45Hi Tshenolo, As discussed with Kim, the MTN system confirms that your contract is deactivated.
Your query is resolved.
Should you have any further queries please call or email our team. Regards, The Mondo Team
Your query is resolved.
Should you have any further queries please call or email our team. Regards, The Mondo Team
Mondo's reply17 Jun 2021, 08:45
Official
Hi Tshenolo, As discussed with Kim, the MTN system confirms that your contract is deactivated.
Your query is resolved.
Should you have any further queries please call or email our team. Regards, The Mondo Team
Your query is resolved.
Should you have any further queries please call or email our team. Regards, The Mondo Team