1 reviews | Active since Aug 2017

12 Aug 2017, 01:45

Pathetic

<p>Short version: between Telkom and Mondo i really dont know how are worse. Both over promise an under deliver. Apply for a telkom contract via marketing promo. Takes two weeks an in the interim i get called by mondo offering me the same deal???? Ok fine tell them im waiting on telkom and i get told no its better to use us an thia that an the other. Ok so i contact telkom, after little to no help, its oh by the way ur app was cancelled no explination nothing. Nice, then out of the blue here is mondo same deal again no its quick an over the phone an again here is the moon an the stars. 18.07.2017. Then 25.07.2017 they take R149 admin fee great. Its now been 14 working days an 20 in total an guess what not one phone call from mondo, ive email multiple times an everytime i call "all our agens are busy". And the dam cherry on the cake the same offer i took out is discounted for the month of Aug. Disgusted. I know im a tiny fish in a big sea, but dealing with this ppl is this pain full now can you imagine actually having the unit an the contract. Oh no. Please cancel my application immediately and return my R149. I will take my business elsewhere. And if you send me a std temp reply. I swear im going to scream.</p>

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Replies (1)
Mondo
Mondo's reply14 Aug 2017, 11:30
Official

Good day Natasha,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

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