RS
Ruan S
1 reviews | Active since Dec 2018
11 Aug 2021, 10:49
Patetic services dont apply because you wont be able to apply anywhere els for a contract!!!!
My wife and I have been struggeling for 2 days now to cancel a online order with mondo. Calling almots every moment. Is this because we want to canvel our order, we are strugeling to take a phone straight from mtn amd want to remove this order at mondo. This is pathetic, we have done emails no answer, we have done whatsapp support maby about 9 times on 2 diffrent phones no answer we have phoned out maby R250 of airtime no answer. How do we get hold ofnyou to cacell this. Her ID is *** tel ***
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
11 Aug 2021, 11:13Hi Ruan,
Thank you for taking the time to write to us regarding your cancellation.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130047
Regards,
The Mondo Team
Mondo's reply11 Aug 2021, 11:13
Official
Hi Ruan,
Thank you for taking the time to write to us regarding your cancellation.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130047
Regards,
The Mondo Team
RS
Ruan S's updateReviewer Update
12 Aug 2021, 10:29It has been another 24 hours that went past and still nothing has been done !!!
RS
Ruan S's update12 Aug 2021, 10:29
Reviewer Update
It has been another 24 hours that went past and still nothing has been done !!!
Mondo's replyOfficial
12 Aug 2021, 10:48Hi Ruan,
Please note that we have attempted contacting the account holder with no success.
Kindly provide alternate contact details or please advise what is the best possible time to contact the account holder.
Regards,
The Mondo Team
Mondo's reply12 Aug 2021, 10:48
Official
Hi Ruan,
Please note that we have attempted contacting the account holder with no success.
Kindly provide alternate contact details or please advise what is the best possible time to contact the account holder.
Regards,
The Mondo Team
Mondo's replyOfficial
12 Aug 2021, 15:32Hi Ruan,
Please note that we have contacted the account holder and advised her that the application has been dropped as requested.
This query is now resolved and will be closed.
Should the account holder have any further queries she is welcome to call or email our team.
Regards,
The Mondo Team
Mondo's reply12 Aug 2021, 15:32
Official
Hi Ruan,
Please note that we have contacted the account holder and advised her that the application has been dropped as requested.
This query is now resolved and will be closed.
Should the account holder have any further queries she is welcome to call or email our team.
Regards,
The Mondo Team