1 reviews | Active since Oct 2020
Over promise and no delivery
I made an application (MTN wifi) on the 13th Dec 2023, which I also made an upfront payment, they promised delivery date will be on the 19th Dec 2023 latest as they do not deliver on the public holidays and weekends, which I acknowledge. I made a follow-up today and spoke to 3 different consultants whom are telling me different stories, that delivery will be done within 7 to 10 working days and there's nothing they can do on their side. What frustrates me more is getting different stories from each consultant. what is also terrible is getting lies from the sales department regarding the delivery date. What happened to delivery of 2 to 3 working days which was read to me? I am sure the consultants are using one system. May I please get a commitment regarding delivery date and product as promised as I have already paid upfront for the remainder of Dec and Jan.
Thank you for taking the time to write to us about your MTN order.
We sincerely apologize for the level of service you have received. Your order is with DSV and they have tried to contact you for delivery arrangements however they were unsuccessful, further attempts will be made.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN order.
We sincerely apologize for the level of service you have received. Your order is with DSV and they have tried to contact you for delivery arrangements however they were unsuccessful, further attempts will be made.
Regards,
The Mondo Team
As per the system your MTN order was delivered to you and it has been successfully activated.
Due to the above your query will now be closed. Should you require further assistance please contact our customer care service.
Regards.
The Mondo Team
As per the system your MTN order was delivered to you and it has been successfully activated.
Due to the above your query will now be closed. Should you require further assistance please contact our customer care service.
Regards.
The Mondo Team