1 reviews | Active since Jul 2013
ORDERED A TABLET PROMOTION 6 WEEKS AGO-NOT RECEIVE
I was phoned by a telesales person Treven Ramphal from Mondo Telkom, the 27th of November with a tablet promotion @R 89.00 per month with 1 gig data per month included..<br> An admin fee was agreed upon of R99.00 which was debited from my account on the 4th December 2015.<br> It was agreed upon that I would receive the tablet within 3-5 days.<br> To this day the 5th January 2015 I have not received my tablet.<br> I have been phoning all over to get some clearance here to no avail...<br> Today I got hold of Tristan at the Mondo call centre and he has given me the assurance that I should be getting the tablet soon.<br> This is just not acceptable Business practice as I would have paid for a month and not having had use of the tablet at all.
Thank you for raising your query with Mondo Customer Care.
Kindly note, we are investigating your query and will revert with feedback shortly.
We would like to apologize for any inconvenience caused.
Kind Regards,
Mondo Customer Care
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Thank you for raising your query with Mondo Customer Care.
Kindly note, we are investigating your query and will revert with feedback shortly.
We would like to apologize for any inconvenience caused.
Kind Regards,
Mondo Customer Care
***
Hello helenbats,
Thank you for allowing us to investigate and resolve your query. As per your discussion with Jonathan, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.
Kind Regards
Mondo Customer Care ***.
Hello helenbats,
Thank you for allowing us to investigate and resolve your query. As per your discussion with Jonathan, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.
Kind Regards
Mondo Customer Care ***.