PS
Patrick S
1 reviews | Active since Jul 2022
13 Jul 2022, 14:15
Order delivery
I purchased a mobile contract on the the 2nd of July. Ever since there’s been an issue when it comes to delivery. I called dsv and they said they did not receive any package from mondo mtn to deliver. When I speak to the agents they say there’s a backlog issue and to wait for 24 hours, I’ve been waiting for 2 weeks now and nothing has been resolved. I keep getting the same response
Helpful (0)
Replies (19)0
Replies (19)
Mondo's replyOfficial
13 Jul 2022, 14:26Good day Patrick,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO249177
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO249177
Regards,
The Mondo Team
Mondo's reply13 Jul 2022, 14:26
Official
Good day Patrick,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO249177
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO249177
Regards,
The Mondo Team
PS
Patrick S's updateReviewer Update
13 Jul 2022, 14:43That’s the same response I get and your customer constantly never contact me.
PS
Patrick S's update13 Jul 2022, 14:43
Reviewer Update
That’s the same response I get and your customer constantly never contact me.
PS
Patrick S's updateReviewer Update
14 Jul 2022, 10:12Hi I was told a customer care consultant would call to assist with my query, but no has called ever since of yesterday. I’ve been having this issue for 2 weeks and no one seems to be helping.
PS
Patrick S's update14 Jul 2022, 10:12
Reviewer Update
Hi I was told a customer care consultant would call to assist with my query, but no has called ever since of yesterday. I’ve been having this issue for 2 weeks and no one seems to be helping.
PS
Patrick S's updateReviewer Update
15 Jul 2022, 09:05Hi can someone please help me with my enquiry and tell me what’s really going on.
PS
Patrick S's update15 Jul 2022, 09:05
Reviewer Update
Hi can someone please help me with my enquiry and tell me what’s really going on.
Mondo's replyOfficial
15 Jul 2022, 09:07Hi Patrick,
Please be advised that your query was escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
Please be advised that your query was escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
Mondo's reply15 Jul 2022, 09:07
Official
Hi Patrick,
Please be advised that your query was escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
Please be advised that your query was escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
PS
Patrick S's updateReviewer Update
15 Jul 2022, 11:21When can I expect a feedback then?
PS
Patrick S's update15 Jul 2022, 11:21
Reviewer Update
When can I expect a feedback then?
Mondo's replyOfficial
15 Jul 2022, 16:41Hi Patrick,
Feedback will be provided within next week.
Regards,
The Mondo Team
Feedback will be provided within next week.
Regards,
The Mondo Team
Mondo's reply15 Jul 2022, 16:41
Official
Hi Patrick,
Feedback will be provided within next week.
Regards,
The Mondo Team
Feedback will be provided within next week.
Regards,
The Mondo Team
PS
Patrick S's updateReviewer Update
18 Jul 2022, 10:46Hi I would like to know what’s the update on my query
PS
Patrick S's update18 Jul 2022, 10:46
Reviewer Update
Hi I would like to know what’s the update on my query
Mondo's replyOfficial
19 Jul 2022, 08:24Hi Patrick,
Please note that the MTN team is currently working on your query.
Regards,
The Mondo Team
Please note that the MTN team is currently working on your query.
Regards,
The Mondo Team
Mondo's reply19 Jul 2022, 08:24
Official
Hi Patrick,
Please note that the MTN team is currently working on your query.
Regards,
The Mondo Team
Please note that the MTN team is currently working on your query.
Regards,
The Mondo Team
PS
Patrick S's updateReviewer Update
20 Jul 2022, 10:05Hi, what is the update on my query?is there any news yet?
PS
Patrick S's update20 Jul 2022, 10:05
Reviewer Update
Hi, what is the update on my query?is there any news yet?
Mondo's replyOfficial
20 Jul 2022, 10:33Hi Patrick,
We did not receive feedback yet, however, a follow-up has been sent to MTN.
Regards,
The Mondo Team
We did not receive feedback yet, however, a follow-up has been sent to MTN.
Regards,
The Mondo Team
Mondo's reply20 Jul 2022, 10:33
Official
Hi Patrick,
We did not receive feedback yet, however, a follow-up has been sent to MTN.
Regards,
The Mondo Team
We did not receive feedback yet, however, a follow-up has been sent to MTN.
Regards,
The Mondo Team
PS
Patrick S's updateReviewer Update
22 Jul 2022, 13:34Hi, what is the update on my query?
PS
Patrick S's update22 Jul 2022, 13:34
Reviewer Update
Hi, what is the update on my query?
PS
Patrick S's updateReviewer Update
25 Jul 2022, 13:44I would like to know when can i expect my query to be solved, because it’s been almost a month and I haven’t heard anything yet.
PS
Patrick S's update25 Jul 2022, 13:44
Reviewer Update
I would like to know when can i expect my query to be solved, because it’s been almost a month and I haven’t heard anything yet.
Mondo's replyOfficial
01 Aug 2022, 15:17Hi Patrick,
We do apologize for the delay and inconvenience caused.
Due to this application being done online, the MTN team is working on the query.
Regards,
The Mondo Team
We do apologize for the delay and inconvenience caused.
Due to this application being done online, the MTN team is working on the query.
Regards,
The Mondo Team
Mondo's reply01 Aug 2022, 15:17
Official
Hi Patrick,
We do apologize for the delay and inconvenience caused.
Due to this application being done online, the MTN team is working on the query.
Regards,
The Mondo Team
We do apologize for the delay and inconvenience caused.
Due to this application being done online, the MTN team is working on the query.
Regards,
The Mondo Team
PS
Patrick S's updateReviewer Update
01 Aug 2022, 15:22But now my account is being debited for a phone that i don’t have. How can I pay for a phone that I didn’t receive?
PS
Patrick S's update01 Aug 2022, 15:22
Reviewer Update
But now my account is being debited for a phone that i don’t have. How can I pay for a phone that I didn’t receive?
Mondo's replyOfficial
03 Aug 2022, 13:07Hi Patrick,
Please note that the recent MTN application is still in progress and not yet activated, as delivery was not done.
Kindly note that you was debited for your existing MTN contract.
You may contact the MTN Billing Team on *** for assistance with the deduction.
Regards,
The Mondo Team
Please note that the recent MTN application is still in progress and not yet activated, as delivery was not done.
Kindly note that you was debited for your existing MTN contract.
You may contact the MTN Billing Team on *** for assistance with the deduction.
Regards,
The Mondo Team
Mondo's reply03 Aug 2022, 13:07
Official
Hi Patrick,
Please note that the recent MTN application is still in progress and not yet activated, as delivery was not done.
Kindly note that you was debited for your existing MTN contract.
You may contact the MTN Billing Team on *** for assistance with the deduction.
Regards,
The Mondo Team
Please note that the recent MTN application is still in progress and not yet activated, as delivery was not done.
Kindly note that you was debited for your existing MTN contract.
You may contact the MTN Billing Team on *** for assistance with the deduction.
Regards,
The Mondo Team
PS
Patrick S's updateReviewer Update
03 Aug 2022, 14:31When will it be delivered because it’s been a month waiting for the phone to be delivered?
PS
Patrick S's update03 Aug 2022, 14:31
Reviewer Update
When will it be delivered because it’s been a month waiting for the phone to be delivered?
PS
Patrick S's updateReviewer Update
04 Aug 2022, 08:18Hi the application has been in progress for a month now and I’ve been waiting for a phone that might not even come at this point. Are you going to solve this issue or I should just move on to another network provider because I’m not about to wait for another month expecting things to change because clearly that’s not going to happen at the rate things are going.
PS
Patrick S's update04 Aug 2022, 08:18
Reviewer Update
Hi the application has been in progress for a month now and I’ve been waiting for a phone that might not even come at this point. Are you going to solve this issue or I should just move on to another network provider because I’m not about to wait for another month expecting things to change because clearly that’s not going to happen at the rate things are going.
Mondo's replyOfficial
16 Aug 2022, 08:56Hi Patrick,
Trust you are well.
We have found that you have received your MTN delivery.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply16 Aug 2022, 08:56
Official
Hi Patrick,
Trust you are well.
We have found that you have received your MTN delivery.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team