SS
Simphiwe S
1 reviews | Active since May 2023
02 Jun 2023, 13:40
Order Cancellation Frustration
I app**** for an upgrade on 14/04/2023 and it was approved same day order no.(***) , it was open until the 1st of May and I decided to cancel it by calling Mondo and received cancellation ref no. CR*** ON 16th of May but the order was not cancelled. On the 21st I received an SMS saying the cancellation request is pending and an update will be provided within 2 to 9 working days which has passed already. What more can I do to cancel this order.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
02 Jun 2023, 14:07Hi Simphiwe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO404546
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO404546
Regards,
The Mondo Team
Mondo's reply02 Jun 2023, 14:07
Official
Hi Simphiwe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO404546
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO404546
Regards,
The Mondo Team
Mondo's replyOfficial
14 Jun 2023, 10:42Hi Simphiwe,
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: *** and ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: *** and ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply14 Jun 2023, 10:42
Official
Hi Simphiwe,
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: *** and ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: *** and ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team