CK
Cyril K
1 reviews | Active since Aug 2016
19 Aug 2021, 16:29
Online upgrade not done, trying to cancel
I app**** for an online upgrade on 2nd August 2021 and now 2 weeks later I have no info on the upgrade nor received a phone. I went to a MTN store do an upgrade but they could not process as there is a open application on mondo, but if I do a track my application on their site it shows no application found. Their call center does not answer, the WhatsApp chat does not work properly. It is utterly the worst service !!!!!!!!!!! If there were minus stars I would give them minus 10
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
20 Aug 2021, 08:28Hi Cyril,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131646
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131646
Regards,
The Mondo Team
Mondo's reply20 Aug 2021, 08:28
Official
Hi Cyril,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131646
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131646
Regards,
The Mondo Team
Mondo's replyOfficial
20 Aug 2021, 15:14Hi Cyril,
Trust you are well.
We have attempted contacting you with no success.
Please note that the open application which was done by Mondo has been cancelled, therefore, you will be able to proceed with a new application at a MTN store.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Please note that the open application which was done by Mondo has been cancelled, therefore, you will be able to proceed with a new application at a MTN store.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply20 Aug 2021, 15:14
Official
Hi Cyril,
Trust you are well.
We have attempted contacting you with no success.
Please note that the open application which was done by Mondo has been cancelled, therefore, you will be able to proceed with a new application at a MTN store.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Please note that the open application which was done by Mondo has been cancelled, therefore, you will be able to proceed with a new application at a MTN store.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team