AM
Annabelle M
1 reviews | Active since May 2016
11 Dec 2023, 18:56
online upgrade ****
i did an upgrade over 3 years ago and each time this contract is due to expire i keep getting told a further due date . i had a new contract which has come and expired but the mondo one keep going. each time i ask for the original copy of the contract i get send from pillar to post. Mondo has proven to be a **** coz this contract was taken during covid how is it that it has not expired
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Mondo's replyOfficial
19 Jan 2024, 12:44Hi Annabelle M,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
The initial contract that was taken in 2020 was for the router and it was 24 months, whereby you were then upgrade to the Apple_iPhone 13 256GB which will end December 2024. A contract agreement will be sent to you shortly.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
The initial contract that was taken in 2020 was for the router and it was 24 months, whereby you were then upgrade to the Apple_iPhone 13 256GB which will end December 2024. A contract agreement will be sent to you shortly.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply19 Jan 2024, 12:44
Official
Hi Annabelle M,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
The initial contract that was taken in 2020 was for the router and it was 24 months, whereby you were then upgrade to the Apple_iPhone 13 256GB which will end December 2024. A contract agreement will be sent to you shortly.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
The initial contract that was taken in 2020 was for the router and it was 24 months, whereby you were then upgrade to the Apple_iPhone 13 256GB which will end December 2024. A contract agreement will be sent to you shortly.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team