tK
tandazwa K
1 reviews | Active since Jan 2014
25 Jun 2021, 14:15
Online Nightmare
I took a contract in Jan and it was delivered in Feb. It took 2 months to activate, when activated it was an incorrect option and it took forever to get it cancelled. I'm just grateful it was finally sorted out. The agent who eventually got back to me was very apologetic and helpful. But i will never take a mobile whatever network on line again.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
25 Jun 2021, 14:27Hi Tandazwa,
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience caused regarding your MTN Cancellation.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125487
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience caused regarding your MTN Cancellation.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125487
Regards,
The Mondo Team
Mondo's reply25 Jun 2021, 14:27
Official
Hi Tandazwa,
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience caused regarding your MTN Cancellation.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125487
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience caused regarding your MTN Cancellation.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125487
Regards,
The Mondo Team
tK
tandazwa K's updateReviewer Update
25 Jun 2021, 14:30Thank you. someone contacted me already.
tK
tandazwa K's update25 Jun 2021, 14:30
Reviewer Update
Thank you. someone contacted me already.
Mondo's replyOfficial
28 Jun 2021, 16:56Hi Tandazwa,
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Regards,
The Mondo Team
The Mondo Team
Mondo's reply28 Jun 2021, 16:56
Official
Hi Tandazwa,
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Please note that we have attempted contacting you with no success.
Kindly advise what is the best possible time to contact you.
Regards,
The Mondo Team
The Mondo Team
Mondo's replyOfficial
23 Jul 2021, 16:23Hi Tandazwa,
Trust you are well.
Please note that a request for cancellation has been sent to MTN.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that a request for cancellation has been sent to MTN.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply23 Jul 2021, 16:23
Official
Hi Tandazwa,
Trust you are well.
Please note that a request for cancellation has been sent to MTN.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that a request for cancellation has been sent to MTN.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
24 Aug 2021, 10:34Hi Tandazwa,
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply24 Aug 2021, 10:34
Official
Hi Tandazwa,
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team