Online Application taking forever!!!

I app**** for a contract with MTN online on the 13th September thinking it would be more convenient than going to the store, as I’ve always app**** online and it was always a very quick turnaround. Well NOT this time around! The last time I received Communication was when I received an email that they have received my application which was on the 13th September. I then got an order number on the 14th September. That was the last time I got any communication. I called MTN using the order number and I was told I should check with the courier company as the order number means my application was processed. I called the courier company and they said the order number is still not sent to them. This was around the 20th. I called MTN again and they said I should call Mondo as they are handling the online applications which I did but was told that they haven’t processed my order, I spoke to a lady called Maylene on the 21st September and she told me to call on the 23rd as the 10 days waiting period would have lapsed. I called back on the 23rd, the same lady tells me my application was not finalized and she just finalized it - this is 10 days after putting through my application by the way! And it’s only being finalized because I called in to check. I then asked when will they deliver my device and she tells me oh there’s no stock at the warehouse! And I should check again next week (which is this week). I called today, spoke to a guy called Sashan Brigdelal who’s tone was very condescending when I relayed my issue to him and informed him how I urgently need that phone. I asked to speak to his manager and he said he will put me through if the manager’s available. I told him to rather give his manager my number so he can call me before the end of the day and he said he will do that. It’s now 17:07 and I have not received any call.

This is unacceptable! I’ve never had to deal with such a company that’s not even apologetic about the delays they’re causing! When I told this guy I’d rather cancel the contract, he tells me it will take 5 to 10 working days which is crazy!!! I need a phone before this weekend and I cant even change providers and go apply else where cos I have to wait another 2 weeks for that to happen!

I’m so livid as I would have rather gone to the MTN store to apply had I known this mess would happen!

I expect my order to be processed and delivered before this weekend and it’s way overdue now and they should have stated on their website when I app**** Online that they are out of stock!!! I’ve been an MTN customer for almost 18 years and this is how they treat their loyal customers??! Maybe it’s time to change providers!!