AS
Anita-Ann Summers
1 reviews | Active since May 2021
05 Sept 2021, 06:00
Ongoing issue since June
I don't know why I have to advertise my issue to get it resolved, but I have emailed you guys again in regards to my refund and I have not gotten a response back, previously you guys advised that the refund would be by last week refunded and nothing, I have waited over week and still nothing, I have emial you guys on Wednesday or Thursday and nothing, do you guys only contact back once the matter been escalated or what, this is initially ongoing since June, can you guys not resolve things in timely matter?
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
05 Sept 2021, 10:21 Hi Anita-ann,
Thank you for taking the time to write to us about your refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO134718.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO134718.
Regards,
The Mondo Team
Best regards,
Mondo's reply05 Sept 2021, 10:21
Official
Hi Anita-ann,
Thank you for taking the time to write to us about your refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO134718.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO134718.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
07 Sept 2021, 09:21Good day,
Please note that your MTN line has been cancelled and a follow up on credit has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that your MTN line has been cancelled and a follow up on credit has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Best regards,
Mondo's reply07 Sept 2021, 09:21
Official
Good day,
Please note that your MTN line has been cancelled and a follow up on credit has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that your MTN line has been cancelled and a follow up on credit has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
20 Oct 2021, 12:24Hi Anita-Ann,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Best regards,
Mondo's reply20 Oct 2021, 12:24
Official
Hi Anita-Ann,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Best regards,