Nothing has been more miserable in my life than to work with Mondo

It started with me applying for a upgrade on the MTN site, it later formed when I got an sms to contact the agent to find out what documents are missing, now the issue is that I never received any sort of information to contact any agent.

After trying several times to call them on the number that is on their website, I've been on hold waiting for a agent for 30-40 minutes several time. I've tried using the WhatsApp message and nothing happens, it's almost as if they are avoiding any sort of customer contact.

All I want to do is cancel the upgrade application so I can go into the store and apply there, but I can't do that because no one at Mondo answers my call, I've had MTN send through emails, trying to escalate the issue, it's been days now and still nothing has happened.

I would strongly advice anyone who is about to do anything with Mondo to stop and look for alternative ways of getting a contract, because they will keep you in the dark, never get back to you and this prevents you from going into the store and apply for the contract to avoid working with Mondo.