RF
Ryan F
1 reviews | Active since Apr 2021
21 Apr 2021, 11:21
Nothing as promised.
I recently got called by Mondo for a new contract with MTN FLEXI 220 the deals sounded great and the guy who helped me made alot of promises to the new phone ill be getting as well as the contract deal but when it came to delivery i didnt get my device i was approved for and the contract was nothing as to what the sales person explained I am so not impress with the service of Mondo customer service 4/10.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
21 Apr 2021, 11:28Hi Ryan,
Please accept our sincere apologies for the alleged miscommunication that has been shared with you.
Thank you reaching our to our team.
We are currently looking into this matter and will revert with feedback.
Case Number: RCO117073
Regards,
The Mondo Team
Please accept our sincere apologies for the alleged miscommunication that has been shared with you.
Thank you reaching our to our team.
We are currently looking into this matter and will revert with feedback.
Case Number: RCO117073
Regards,
The Mondo Team
Best regards,
Mondo's reply21 Apr 2021, 11:28
Official
Hi Ryan,
Please accept our sincere apologies for the alleged miscommunication that has been shared with you.
Thank you reaching our to our team.
We are currently looking into this matter and will revert with feedback.
Case Number: RCO117073
Regards,
The Mondo Team
Please accept our sincere apologies for the alleged miscommunication that has been shared with you.
Thank you reaching our to our team.
We are currently looking into this matter and will revert with feedback.
Case Number: RCO117073
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
21 Apr 2021, 16:17Hi Ryan, Please note that our team has attempted contacting you on the below number with no success. *** Kindly provide alternate contact details in order to assist with your complaint. Regards, Mondo Team
Best regards,
Mondo's reply21 Apr 2021, 16:17
Official
Hi Ryan, Please note that our team has attempted contacting you on the below number with no success. *** Kindly provide alternate contact details in order to assist with your complaint. Regards, Mondo Team
Best regards,
Mondo's replyOfficial
28 Apr 2021, 15:29Hi Ryan, Please note that our team has attempted contacting you with no success.
Kindly provide alternate contact details in order to assist with your complaint. Regards, Mondo Team
Kindly provide alternate contact details in order to assist with your complaint. Regards, Mondo Team
Best regards,
Mondo's reply28 Apr 2021, 15:29
Official
Hi Ryan, Please note that our team has attempted contacting you with no success.
Kindly provide alternate contact details in order to assist with your complaint. Regards, Mondo Team
Kindly provide alternate contact details in order to assist with your complaint. Regards, Mondo Team
Best regards,
Mondo's replyOfficial
29 Apr 2021, 08:35Hi Ryan, Please note that we have logged an investigation for the dispute raised.
Our team will keep you updated on the progress and provide you with feedback. Regards, Mondo Team
Our team will keep you updated on the progress and provide you with feedback. Regards, Mondo Team
Best regards,
Mondo's reply29 Apr 2021, 08:35
Official
Hi Ryan, Please note that we have logged an investigation for the dispute raised.
Our team will keep you updated on the progress and provide you with feedback. Regards, Mondo Team
Our team will keep you updated on the progress and provide you with feedback. Regards, Mondo Team
Best regards,
Mondo's replyOfficial
03 May 2021, 15:07Hi Ryan, Please note that we have attempted contacting you with no success.
Kindly provide alternate contact details to provide you with feedback. Regards, Mondo Team
Kindly provide alternate contact details to provide you with feedback. Regards, Mondo Team
Best regards,
Mondo's reply03 May 2021, 15:07
Official
Hi Ryan, Please note that we have attempted contacting you with no success.
Kindly provide alternate contact details to provide you with feedback. Regards, Mondo Team
Kindly provide alternate contact details to provide you with feedback. Regards, Mondo Team
Best regards,
Mondo's replyOfficial
05 May 2021, 11:05Hi Ryan,
Kindly note that an the pertaining to your recent query for your MTN dispute has been concluded. Our team has attempted contacting you with no success.
Kindly provide alternate contact details to provide you with feedback. Regards, Mondo Team
Kindly note that an the pertaining to your recent query for your MTN dispute has been concluded. Our team has attempted contacting you with no success.
Kindly provide alternate contact details to provide you with feedback. Regards, Mondo Team
Best regards,
Mondo's reply05 May 2021, 11:05
Official
Hi Ryan,
Kindly note that an the pertaining to your recent query for your MTN dispute has been concluded. Our team has attempted contacting you with no success.
Kindly provide alternate contact details to provide you with feedback. Regards, Mondo Team
Kindly note that an the pertaining to your recent query for your MTN dispute has been concluded. Our team has attempted contacting you with no success.
Kindly provide alternate contact details to provide you with feedback. Regards, Mondo Team
Best regards,
Mondo's replyOfficial
05 May 2021, 12:46Hi Ryan,
Feedback for the investigation has been provided to you and you have opted to keep the package.
Our team has arranged for the refund to be done.
Your query is resolved and will be closed.
Should you have any further queries please feel free to call or email us. Regards, Mondo Team
Feedback for the investigation has been provided to you and you have opted to keep the package.
Our team has arranged for the refund to be done.
Your query is resolved and will be closed.
Should you have any further queries please feel free to call or email us. Regards, Mondo Team
Best regards,
Mondo's reply05 May 2021, 12:46
Official
Hi Ryan,
Feedback for the investigation has been provided to you and you have opted to keep the package.
Our team has arranged for the refund to be done.
Your query is resolved and will be closed.
Should you have any further queries please feel free to call or email us. Regards, Mondo Team
Feedback for the investigation has been provided to you and you have opted to keep the package.
Our team has arranged for the refund to be done.
Your query is resolved and will be closed.
Should you have any further queries please feel free to call or email us. Regards, Mondo Team
Best regards,