Not satisfied with Mondo

Item: Mondo
Rating: 1
Author: Elrize D

I app**** for an additional MTN Contract and decided after to cancel the application. I called them to do the cancelation. I went to an MTN Store to confirm that the application was closed, but dololo! there is still an open application. I was previously employed by MTN so I know how easy it is to just close the application. Im very unhappy.

Helpful (0)

Replies (2)

Mondo's replyOfficial

25 Jan 2022, 15:15

Hi Elrize ,

Thank you for taking the time to write to us about your query.

We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.

Your Case Number is: RCO174764

Regards,

The Mondo Team

Mondo's reply25 Jan 2022, 15:15

Official

Mondo's replyOfficial

27 Jan 2022, 16:17

Hi Elrize,

Trust you are well.

Please note that your MTN application has been cancelled.

Your query will now be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team

Mondo's reply27 Jan 2022, 16:17

Official