DN
Driekie N
1 reviews | Active since May 2021
26 May 2021, 09:06
Not Satisfied
The Salesperson was friendly and helpfull. Unfortunately the package arrived and the Mecer Pro did not worked. I phoned vodacom and they said they will send the courier to come and pick it up. Still waiting. Pro rata already taken off my bank account. Want to cancel all
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
26 May 2021, 09:15Hi Driekie,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120177
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120177
Regards,
The Mondo Team
Mondo's reply26 May 2021, 09:15
Official
Hi Driekie,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120177
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120177
Regards,
The Mondo Team
Mondo's replyOfficial
31 May 2021, 16:43Hi Driekie,
As discussed with Kim, please note that we have logged the cancellation and provided you with the reference number.
We will keep you updated on the progress of the cancellation.
Regards,
The Mondo Team
As discussed with Kim, please note that we have logged the cancellation and provided you with the reference number.
We will keep you updated on the progress of the cancellation.
Regards,
The Mondo Team
Mondo's reply31 May 2021, 16:43
Official
Hi Driekie,
As discussed with Kim, please note that we have logged the cancellation and provided you with the reference number.
We will keep you updated on the progress of the cancellation.
Regards,
The Mondo Team
As discussed with Kim, please note that we have logged the cancellation and provided you with the reference number.
We will keep you updated on the progress of the cancellation.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Jun 2021, 16:16Hi Driekie,
As per the Vodacom system, your contract is cancelled and the credit has been logged.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
As per the Vodacom system, your contract is cancelled and the credit has been logged.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
Mondo's reply07 Jun 2021, 16:16
Official
Hi Driekie,
As per the Vodacom system, your contract is cancelled and the credit has been logged.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
As per the Vodacom system, your contract is cancelled and the credit has been logged.
Your query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team