NL
Nazley L
1 reviews | Active since Sept 2021
01 Sept 2021, 21:48
Not keeping to promises not even an acknowledgement!!
Good day
I have been trying to get hold of mondo regarding an sms that I have received about 3 weeks ago regarding my telkom bill. They sent me an SMS stating that should I pay my arears to telkom of R400.70 or I should send through my proof of payment to *** and mondo will send me R1500 shopping voucher. I have followed up and have still not received an sms email or call back regarding the matter. I feel that this is not how you should handle customer queries by being QUIET.
PLEASE CAN SOMEONE CALL AND EMAIL ME ON *** *** OR ***
Helpful (0)
Replies (28)0
Replies (28)
Mondo's replyOfficial
02 Sept 2021, 08:10Hi Nazley,
Thank you for taking the time to write to us about your voucher query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134157
Regards,
The Mondo Team
Thank you for taking the time to write to us about your voucher query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134157
Regards,
The Mondo Team
Mondo's reply02 Sept 2021, 08:10
Official
Hi Nazley,
Thank you for taking the time to write to us about your voucher query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134157
Regards,
The Mondo Team
Thank you for taking the time to write to us about your voucher query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134157
Regards,
The Mondo Team
Mondo's replyOfficial
03 Sept 2021, 10:41Hi Nazley,
Trust you are well.
Please note that a request for the voucher to be sent to you, has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a request for the voucher to be sent to you, has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply03 Sept 2021, 10:41
Official
Hi Nazley,
Trust you are well.
Please note that a request for the voucher to be sent to you, has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a request for the voucher to be sent to you, has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
NL
Nazley L's updateReviewer Update
06 Sept 2021, 18:45Good Day
Hope all is well.
Kindly advise when I should expect a call from the relevant department that matter has been escalated to as it's been more the 72 hours and no one has called to explain what the issue may be. Could you please give me a specific time frame when someone from this relevant department will call me regarding my matter.
Regards
Nazley Lakay.
Hope all is well.
Kindly advise when I should expect a call from the relevant department that matter has been escalated to as it's been more the 72 hours and no one has called to explain what the issue may be. Could you please give me a specific time frame when someone from this relevant department will call me regarding my matter.
Regards
Nazley Lakay.
NL
Nazley L's update06 Sept 2021, 18:45
Reviewer Update
Good Day
Hope all is well.
Kindly advise when I should expect a call from the relevant department that matter has been escalated to as it's been more the 72 hours and no one has called to explain what the issue may be. Could you please give me a specific time frame when someone from this relevant department will call me regarding my matter.
Regards
Nazley Lakay.
Hope all is well.
Kindly advise when I should expect a call from the relevant department that matter has been escalated to as it's been more the 72 hours and no one has called to explain what the issue may be. Could you please give me a specific time frame when someone from this relevant department will call me regarding my matter.
Regards
Nazley Lakay.
Mondo's replyOfficial
06 Sept 2021, 19:35Hi Nazley,
Trust you are well.
Please note our team is currently awaiting feedback from the relevant department and will update you soon.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note our team is currently awaiting feedback from the relevant department and will update you soon.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply06 Sept 2021, 19:35
Official
Hi Nazley,
Trust you are well.
Please note our team is currently awaiting feedback from the relevant department and will update you soon.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note our team is currently awaiting feedback from the relevant department and will update you soon.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
NL
Nazley L's updateReviewer Update
10 Sept 2021, 08:03Good Day Mondo
What is the delay as I have not yet received any correspondence with my above request. It has been more then 10 days I would appreciate a respond by today with what is going on it's really pathetic by only replying with an apology. Where is the proof of matter being escalated or is that just a lie?
I want a reply or a phone call today
What is the delay as I have not yet received any correspondence with my above request. It has been more then 10 days I would appreciate a respond by today with what is going on it's really pathetic by only replying with an apology. Where is the proof of matter being escalated or is that just a lie?
I want a reply or a phone call today
NL
Nazley L's update10 Sept 2021, 08:03
Reviewer Update
Good Day Mondo
What is the delay as I have not yet received any correspondence with my above request. It has been more then 10 days I would appreciate a respond by today with what is going on it's really pathetic by only replying with an apology. Where is the proof of matter being escalated or is that just a lie?
I want a reply or a phone call today
What is the delay as I have not yet received any correspondence with my above request. It has been more then 10 days I would appreciate a respond by today with what is going on it's really pathetic by only replying with an apology. Where is the proof of matter being escalated or is that just a lie?
I want a reply or a phone call today
NL
Nazley L's updateReviewer Update
10 Sept 2021, 08:04Please provide me with this departments number so I can contact myself
NL
Nazley L's update10 Sept 2021, 08:04
Reviewer Update
Please provide me with this departments number so I can contact myself
Mondo's replyOfficial
10 Sept 2021, 09:38Good day,
Please note that a follow up has been escalated to the relevant department who issues vouchers.
Kindly note that there is no direct line for the above department.
Regards,
The Mondo Team
Please note that a follow up has been escalated to the relevant department who issues vouchers.
Kindly note that there is no direct line for the above department.
Regards,
The Mondo Team
Mondo's reply10 Sept 2021, 09:38
Official
Good day,
Please note that a follow up has been escalated to the relevant department who issues vouchers.
Kindly note that there is no direct line for the above department.
Regards,
The Mondo Team
Please note that a follow up has been escalated to the relevant department who issues vouchers.
Kindly note that there is no direct line for the above department.
Regards,
The Mondo Team
NL
Nazley L's updateReviewer Update
10 Sept 2021, 09:45Thank you for the response however why do I not receive any feedback via email or sms. It feels as if I am left in the dark.
NL
Nazley L's update10 Sept 2021, 09:45
Reviewer Update
Thank you for the response however why do I not receive any feedback via email or sms. It feels as if I am left in the dark.
Mondo's replyOfficial
10 Sept 2021, 12:03Good day,
You are welcome.
We will be in contact with you within today.
Regards,
The Mondo Team
You are welcome.
We will be in contact with you within today.
Regards,
The Mondo Team
Mondo's reply10 Sept 2021, 12:03
Official
Good day,
You are welcome.
We will be in contact with you within today.
Regards,
The Mondo Team
You are welcome.
We will be in contact with you within today.
Regards,
The Mondo Team
NL
Nazley L's updateReviewer Update
12 Sept 2021, 14:31Still no contact received
NL
Nazley L's update12 Sept 2021, 14:31
Reviewer Update
Still no contact received
Mondo's replyOfficial
12 Sept 2021, 14:41Good day,
Trust you are well.
We apologize for the inconvenience.
Please note you will be contacted during business hours for further assistance.
Regards,
The Mondo Team
Trust you are well.
We apologize for the inconvenience.
Please note you will be contacted during business hours for further assistance.
Regards,
The Mondo Team
Mondo's reply12 Sept 2021, 14:41
Official
Good day,
Trust you are well.
We apologize for the inconvenience.
Please note you will be contacted during business hours for further assistance.
Regards,
The Mondo Team
Trust you are well.
We apologize for the inconvenience.
Please note you will be contacted during business hours for further assistance.
Regards,
The Mondo Team
NL
Nazley L's updateReviewer Update
13 Sept 2021, 12:51Again awaiting feedback sms email phone call mail
NL
Nazley L's update13 Sept 2021, 12:51
Reviewer Update
Again awaiting feedback sms email phone call mail
Mondo's replyOfficial
13 Sept 2021, 13:05Good day,
We do apologize for the delay.
We have escalated your query to a Customer Care Consultant to contact you today.
Regards,
The Mondo Team
We do apologize for the delay.
We have escalated your query to a Customer Care Consultant to contact you today.
Regards,
The Mondo Team
Mondo's reply13 Sept 2021, 13:05
Official
Good day,
We do apologize for the delay.
We have escalated your query to a Customer Care Consultant to contact you today.
Regards,
The Mondo Team
We do apologize for the delay.
We have escalated your query to a Customer Care Consultant to contact you today.
Regards,
The Mondo Team
NL
Nazley L's updateReviewer Update
14 Sept 2021, 14:10Good day
Was called by agent at mondo yesterday at 16:31 and told by the lady who assisted me that she will sms and email voucher link and a follow up call by 14:00 today. Please find out what is the delay now again really.
Was called by agent at mondo yesterday at 16:31 and told by the lady who assisted me that she will sms and email voucher link and a follow up call by 14:00 today. Please find out what is the delay now again really.
NL
Nazley L's update14 Sept 2021, 14:10
Reviewer Update
Good day
Was called by agent at mondo yesterday at 16:31 and told by the lady who assisted me that she will sms and email voucher link and a follow up call by 14:00 today. Please find out what is the delay now again really.
Was called by agent at mondo yesterday at 16:31 and told by the lady who assisted me that she will sms and email voucher link and a follow up call by 14:00 today. Please find out what is the delay now again really.
NL
Nazley L's updateReviewer Update
14 Sept 2021, 14:34Hello I really annoyed and frustrated now. I want an agent to call me back now I spent R30 on hold to your customer care service
NL
Nazley L's update14 Sept 2021, 14:34
Reviewer Update
Hello I really annoyed and frustrated now. I want an agent to call me back now I spent R30 on hold to your customer care service
Mondo's replyOfficial
14 Sept 2021, 14:35Good day,
Please note that you will receive a callback shortly.
Regards,
The Mondo Team
Please note that you will receive a callback shortly.
Regards,
The Mondo Team
Mondo's reply14 Sept 2021, 14:35
Official
Good day,
Please note that you will receive a callback shortly.
Regards,
The Mondo Team
Please note that you will receive a callback shortly.
Regards,
The Mondo Team
NL
Nazley L's updateReviewer Update
14 Sept 2021, 15:01I am still waiting for the call back .
NL
Nazley L's update14 Sept 2021, 15:01
Reviewer Update
I am still waiting for the call back .
NL
Nazley L's updateReviewer Update
14 Sept 2021, 15:34Yet again not success with mondo
NL
Nazley L's update14 Sept 2021, 15:34
Reviewer Update
Yet again not success with mondo
Mondo's replyOfficial
14 Sept 2021, 15:42Good day,
Please note that you will receive a callback by 16:30.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that you will receive a callback by 16:30.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply14 Sept 2021, 15:42
Official
Good day,
Please note that you will receive a callback by 16:30.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that you will receive a callback by 16:30.
We do apologize for the delay.
Regards,
The Mondo Team
NL
Nazley L's updateReviewer Update
15 Sept 2021, 15:21Mondo it's a real shame how you treat your customers and it's a real shame that your representatives lie. My matter is yet again being escalated after being promised yet again but your company. I had requested a manager to contact me as I was not able to speak to a manager yesterday at 2pm as they aren't available after 4pm so now another delay and inconvenience. This is truly unacceptable. When can this voucher be sent and when can a manager call me.
NL
Nazley L's update15 Sept 2021, 15:21
Reviewer Update
Mondo it's a real shame how you treat your customers and it's a real shame that your representatives lie. My matter is yet again being escalated after being promised yet again but your company. I had requested a manager to contact me as I was not able to speak to a manager yesterday at 2pm as they aren't available after 4pm so now another delay and inconvenience. This is truly unacceptable. When can this voucher be sent and when can a manager call me.
Mondo's replyOfficial
15 Sept 2021, 16:04Good day,
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
We do apologize for the level of service you have received thus far.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
We do apologize for the level of service you have received thus far.
Regards,
The Mondo Team
Mondo's reply15 Sept 2021, 16:04
Official
Good day,
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
We do apologize for the level of service you have received thus far.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
We do apologize for the level of service you have received thus far.
Regards,
The Mondo Team
NL
Nazley L's updateReviewer Update
16 Sept 2021, 07:48Good day
Will I be expecting a call from a manager today
Will I be expecting a call from a manager today
NL
Nazley L's update16 Sept 2021, 07:48
Reviewer Update
Good day
Will I be expecting a call from a manager today
Will I be expecting a call from a manager today
Mondo's replyOfficial
16 Sept 2021, 10:04Good day,
Please note that this has been escalated to the management team to intervene.
You will receive a call before COB today.
Regards,
The Mondo Team
Please note that this has been escalated to the management team to intervene.
You will receive a call before COB today.
Regards,
The Mondo Team
Mondo's reply16 Sept 2021, 10:04
Official
Good day,
Please note that this has been escalated to the management team to intervene.
You will receive a call before COB today.
Regards,
The Mondo Team
Please note that this has been escalated to the management team to intervene.
You will receive a call before COB today.
Regards,
The Mondo Team
Mondo's replyOfficial
16 Sept 2021, 16:45Hi Nazley,
Trust you are well.
As discussed with Mondo, please note that we have re-escalated your query to the department who issues out the vouchers.
Kindly note that we have sent this with high priority and once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that we have re-escalated your query to the department who issues out the vouchers.
Kindly note that we have sent this with high priority and once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply16 Sept 2021, 16:45
Official
Hi Nazley,
Trust you are well.
As discussed with Mondo, please note that we have re-escalated your query to the department who issues out the vouchers.
Kindly note that we have sent this with high priority and once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that we have re-escalated your query to the department who issues out the vouchers.
Kindly note that we have sent this with high priority and once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
NL
Nazley L's updateReviewer Update
21 Sept 2021, 11:00Hello Mondo
So I have given you a respectful 72 hours and yet again you guys have failed to honour commitments. I now firmly believe that you a ******** and just offer false promises. I would like CPA to come into effect regarding false pretense. I want what was promised to me today and also I feel I need to be compensated for my airtime and data that I have spent on this matter. Thank you
So I have given you a respectful 72 hours and yet again you guys have failed to honour commitments. I now firmly believe that you a ******** and just offer false promises. I would like CPA to come into effect regarding false pretense. I want what was promised to me today and also I feel I need to be compensated for my airtime and data that I have spent on this matter. Thank you
NL
Nazley L's update21 Sept 2021, 11:00
Reviewer Update
Hello Mondo
So I have given you a respectful 72 hours and yet again you guys have failed to honour commitments. I now firmly believe that you a ******** and just offer false promises. I would like CPA to come into effect regarding false pretense. I want what was promised to me today and also I feel I need to be compensated for my airtime and data that I have spent on this matter. Thank you
So I have given you a respectful 72 hours and yet again you guys have failed to honour commitments. I now firmly believe that you a ******** and just offer false promises. I would like CPA to come into effect regarding false pretense. I want what was promised to me today and also I feel I need to be compensated for my airtime and data that I have spent on this matter. Thank you
Mondo's replyOfficial
22 Sept 2021, 11:31Hi Nazley,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you,
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you,
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team
Mondo's reply22 Sept 2021, 11:31
Official
Hi Nazley,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you,
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you,
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team
NL
Nazley L's updateReviewer Update
19 Oct 2021, 19:52Hi mondo
Since it's been a month and I have still not received an email or sms link with my coupons please explain
Since it's been a month and I have still not received an email or sms link with my coupons please explain
NL
Nazley L's update19 Oct 2021, 19:52
Reviewer Update
Hi mondo
Since it's been a month and I have still not received an email or sms link with my coupons please explain
Since it's been a month and I have still not received an email or sms link with my coupons please explain
Mondo's replyOfficial
19 Oct 2021, 19:54 Hi Nazley,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you,
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you,
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team
Mondo's reply19 Oct 2021, 19:54
Official
Hi Nazley,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you,
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you,
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team