1 reviews | Active since Nov 2021
Not keeping promises
I raised a complaint with them, about an upgrade, of which the terms and conditions were not explained to me fully and also incorrectly stated. I requested an investigation into this, and got my ref no. (RCO 258091). I was promised that they will be in contact with me within 2 days. It is now 12 days and I have not heard anything. I also tried calling the customer helpline, which is "experiencing high call volumes" after holding some time, the line went dead.
I am now in the dark as to what is happening regarding the investigation and also left with a big invoice, and have no alternative means to follow up the investigation. MTN refers me back to Mondo, so they obviously don't want to get involved.
Please don't bother with your standard reply, just let me know what the outcome of the investigation was so that I can take it from there
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO258091
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO258091
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that your MTN dispute was deemed Valid.
Due to the above, an upgrade reversal (for the early upgrade) has been submitted to the MTN Cancellations Team.
Once we receive an update, we will advise you accordingly.
Have a great day and weekend ahead.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that your MTN dispute was deemed Valid.
Due to the above, an upgrade reversal (for the early upgrade) has been submitted to the MTN Cancellations Team.
Once we receive an update, we will advise you accordingly.
Have a great day and weekend ahead.
Regards,
The Mondo Team
Trust you are well.
Please note that the upgrade reversal has been done.
Your query has been resolved and will be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the upgrade reversal has been done.
Your query has been resolved and will be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team