Not happy with the service

Not happy with the service received,the consultant was just interested in getting the deal, maybe she thought the deal was going to decline I dont know. She sounded bored until the deal was approved. She then dissappear without saying a word after I have provided her with my acc no. She later called back n I could not hear her properly,then I asked her to call me back after 15 minutes so that I can find out more abt the package and the T&C ,I heard the way she responded that she will not call back. Indeed I was ryt,she did not call back n I waited the whole day the next day n she still did not call , to my surprise I got an sms stating that my parcel will be delivered,in the other words she has decided what is suitable for me without me confirming n I am the one who will be paying and using the device. Please do not deliver until the above have dealer with and if I am continuing with this deal, the sale must be allocated to someone who cares about customers. She acted like she is doing me a favour. I am not important to her and she is not worth my sale.Please listen to the recording if you get the opportunity. Thank you