LM
Leah M
1 reviews | Active since Sept 2019
09 Oct 2021, 09:44
Not happy with service provider
I am not happy with Mondo's service. First it was the wrong order, then they couldn't ratify the order. I decided that I will not reapply as I didn't apply a Teller Sale call me with the offer.
Now I want my refund of R99 from the admin fee I have paid. Its been over 2 weeks try to get my refund.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
09 Oct 2021, 11:24 Hi Leah,
Thank you for taking the time to write to us about your refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO142294 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO142294 .
Regards,
The Mondo Team
Mondo's reply09 Oct 2021, 11:24
Official
Hi Leah,
Thank you for taking the time to write to us about your refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO142294 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO142294 .
Regards,
The Mondo Team
Mondo's replyOfficial
11 Oct 2021, 14:21Hi Leah,
Trust you are well.
As discussed with Mondo, please note that the admin fee refund will reflect into your account at the end of this week.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that the admin fee refund will reflect into your account at the end of this week.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply11 Oct 2021, 14:21
Official
Hi Leah,
Trust you are well.
As discussed with Mondo, please note that the admin fee refund will reflect into your account at the end of this week.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that the admin fee refund will reflect into your account at the end of this week.
We do apologize for the delay.
Regards,
The Mondo Team