IB
Ingrid B
1 reviews | Active since Dec 2021
10 Dec 2021, 12:03
Not happy with service
Terrible service received. Placed my order on the 28th of October and since then never received an update again. Had to go into MTn, wait for very long for them to cancel the order and resubmit at MTN in store.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
10 Dec 2021, 12:11Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with you.
Your Case Number is: RCO160620
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with you.
Your Case Number is: RCO160620
Regards,
The Mondo Team
Mondo's reply10 Dec 2021, 12:11
Official
Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with you.
Your Case Number is: RCO160620
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with you.
Your Case Number is: RCO160620
Regards,
The Mondo Team
Mondo's replyOfficial
31 Dec 2021, 10:05Hi Ingrid,
Trust you are well.
Please note that your MTN application which was done by Mondo has been cancelled.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN application which was done by Mondo has been cancelled.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply31 Dec 2021, 10:05
Official
Hi Ingrid,
Trust you are well.
Please note that your MTN application which was done by Mondo has been cancelled.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN application which was done by Mondo has been cancelled.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team