CS
Chelesani S
1 reviews | Active since Aug 2020
10 May 2021, 14:00
Not happy with Mondo
Not happy with the fact that I was made to believe that it's MTN calling me..I have cancelled my contract.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
10 May 2021, 14:15Hi Chelesani, Thanks for writing to us. We apologize for your experience; this is not how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO118961 Regards,
The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO118961 Regards,
The Mondo Team
Mondo's reply10 May 2021, 14:15
Official
Hi Chelesani, Thanks for writing to us. We apologize for your experience; this is not how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO118961 Regards,
The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO118961 Regards,
The Mondo Team
Mondo's replyOfficial
13 May 2021, 16:00Hi Chelesani, Kindly note that our team has attempted contacting you with no success. Please note that we have requested for the RMA number from the warehouse for the cancellation to be done. Our team will continue to keep you updated on the progress of this. Regards, Mondo Team
Mondo's reply13 May 2021, 16:00
Official
Hi Chelesani, Kindly note that our team has attempted contacting you with no success. Please note that we have requested for the RMA number from the warehouse for the cancellation to be done. Our team will continue to keep you updated on the progress of this. Regards, Mondo Team
Mondo's replyOfficial
14 May 2021, 14:19Hi Chelesani, As discussed with our consultant, please note that we have advised the warehouse to urgently provide us with the RMA number in order to submit your MTN cancellation. Our team will revert with feedback. Regards, Mondo Team
Mondo's reply14 May 2021, 14:19
Official
Hi Chelesani, As discussed with our consultant, please note that we have advised the warehouse to urgently provide us with the RMA number in order to submit your MTN cancellation. Our team will revert with feedback. Regards, Mondo Team
Mondo's replyOfficial
21 May 2021, 10:56Hi Chelesani, Kindly note that the warehouse has provided us with your return reference number and we have logged the cancellation with MTN. Our team will keep you updated on the progress of this. Regards, Mondo Team
Mondo's reply21 May 2021, 10:56
Official
Hi Chelesani, Kindly note that the warehouse has provided us with your return reference number and we have logged the cancellation with MTN. Our team will keep you updated on the progress of this. Regards, Mondo Team
Mondo's replyOfficial
24 May 2021, 15:33Hi Chelesani, Kindly note that your cancellation is still in progress. Our team will keep you updated on the progress of this. Regards, Mondo Team
Mondo's reply24 May 2021, 15:33
Official
Hi Chelesani, Kindly note that your cancellation is still in progress. Our team will keep you updated on the progress of this. Regards, Mondo Team
Mondo's replyOfficial
25 May 2021, 09:52Hi Chelesani,
As discussed, MTN has confirmed that the cancellation is done
Your query is resolved.
Should you have any further queries please call or email our team. Regards, The Mondo Team
As discussed, MTN has confirmed that the cancellation is done
Your query is resolved.
Should you have any further queries please call or email our team. Regards, The Mondo Team
Mondo's reply25 May 2021, 09:52
Official
Hi Chelesani,
As discussed, MTN has confirmed that the cancellation is done
Your query is resolved.
Should you have any further queries please call or email our team. Regards, The Mondo Team
As discussed, MTN has confirmed that the cancellation is done
Your query is resolved.
Should you have any further queries please call or email our team. Regards, The Mondo Team