ZN
Zodwa N
1 reviews | Active since Apr 2021
15 Apr 2021, 12:06
Not happy Customer
Hi I kept missing your calls please call me back and MondoMtn isn't helping me with anything at this point not happy as a Customer regard the data SIM card I wont pay for something that was misrepresented to me ended up with more money to pay and 2 sim card of which they never told me I will have to pay R99 each plus the more cash they try to take off my bank account of amount of R345 not the R99 I've sign for already R65 they took off me before I received the SIM my phone to call ***
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
19 Apr 2021, 13:15Hi Zodwa,
As discussed with consultant, please note that we have logged an investigation for the dispute raised.
Our team will provide you with feedback once this has been concluded.
Regards,
The Mondo Team
As discussed with consultant, please note that we have logged an investigation for the dispute raised.
Our team will provide you with feedback once this has been concluded.
Regards,
The Mondo Team
Mondo's reply19 Apr 2021, 13:15
Official
Hi Zodwa,
As discussed with consultant, please note that we have logged an investigation for the dispute raised.
Our team will provide you with feedback once this has been concluded.
Regards,
The Mondo Team
As discussed with consultant, please note that we have logged an investigation for the dispute raised.
Our team will provide you with feedback once this has been concluded.
Regards,
The Mondo Team
Mondo's replyOfficial
03 May 2021, 15:36Hi Zodwa,
As discussed with consultant, please may we have your proof of banking information in order to do the refund.
Regards,
The Mondo Team
As discussed with consultant, please may we have your proof of banking information in order to do the refund.
Regards,
The Mondo Team
Mondo's reply03 May 2021, 15:36
Official
Hi Zodwa,
As discussed with consultant, please may we have your proof of banking information in order to do the refund.
Regards,
The Mondo Team
As discussed with consultant, please may we have your proof of banking information in order to do the refund.
Regards,
The Mondo Team
Mondo's replyOfficial
05 May 2021, 10:54Hi Zodwa,
Please note that we still haven't received your proof of banking information.
This is delaying the cancellation.
Kindly send this to us urgently to avoid any more unnecessary payments from going off your bank account.
Regards,
The Mondo Team
Please note that we still haven't received your proof of banking information.
This is delaying the cancellation.
Kindly send this to us urgently to avoid any more unnecessary payments from going off your bank account.
Regards,
The Mondo Team
Mondo's reply05 May 2021, 10:54
Official
Hi Zodwa,
Please note that we still haven't received your proof of banking information.
This is delaying the cancellation.
Kindly send this to us urgently to avoid any more unnecessary payments from going off your bank account.
Regards,
The Mondo Team
Please note that we still haven't received your proof of banking information.
This is delaying the cancellation.
Kindly send this to us urgently to avoid any more unnecessary payments from going off your bank account.
Regards,
The Mondo Team
Mondo's replyOfficial
13 May 2021, 16:09Hi Zodwa,
The funds will reflect in your bank account tomorrow.
You will need to pay MTN and email us the proof of payment.
The POP will then be sent to MTN for the cancellation to be done.
Regards,
The Mondo Team
The funds will reflect in your bank account tomorrow.
You will need to pay MTN and email us the proof of payment.
The POP will then be sent to MTN for the cancellation to be done.
Regards,
The Mondo Team
Mondo's reply13 May 2021, 16:09
Official
Hi Zodwa,
The funds will reflect in your bank account tomorrow.
You will need to pay MTN and email us the proof of payment.
The POP will then be sent to MTN for the cancellation to be done.
Regards,
The Mondo Team
The funds will reflect in your bank account tomorrow.
You will need to pay MTN and email us the proof of payment.
The POP will then be sent to MTN for the cancellation to be done.
Regards,
The Mondo Team
Mondo's replyOfficial
20 May 2021, 10:43Hi Zodwa,
As discussed with Kim, please note that we are still awaiting proof of payment from you in order for MTN to cancel this.
Please provide this to us urgently.
Regards,
The Mondo Team
As discussed with Kim, please note that we are still awaiting proof of payment from you in order for MTN to cancel this.
Please provide this to us urgently.
Regards,
The Mondo Team
Mondo's reply20 May 2021, 10:43
Official
Hi Zodwa,
As discussed with Kim, please note that we are still awaiting proof of payment from you in order for MTN to cancel this.
Please provide this to us urgently.
Regards,
The Mondo Team
As discussed with Kim, please note that we are still awaiting proof of payment from you in order for MTN to cancel this.
Please provide this to us urgently.
Regards,
The Mondo Team
Mondo's replyOfficial
24 May 2021, 13:16Hi Zodwa,
As discussed with Kim, thank you for the proof of payment.
We have requested for MTN to place priority on this.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, thank you for the proof of payment.
We have requested for MTN to place priority on this.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's reply24 May 2021, 13:16
Official
Hi Zodwa,
As discussed with Kim, thank you for the proof of payment.
We have requested for MTN to place priority on this.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, thank you for the proof of payment.
We have requested for MTN to place priority on this.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
26 May 2021, 10:42Hi Zodwa,
As discussed with Kim, your line is deactivated and your query is resolved.
We have logged a refund request for the cancellation fee.
Your query will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
As discussed with Kim, your line is deactivated and your query is resolved.
We have logged a refund request for the cancellation fee.
Your query will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
Mondo's reply26 May 2021, 10:42
Official
Hi Zodwa,
As discussed with Kim, your line is deactivated and your query is resolved.
We have logged a refund request for the cancellation fee.
Your query will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
As discussed with Kim, your line is deactivated and your query is resolved.
We have logged a refund request for the cancellation fee.
Your query will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team