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Zodwa N
1 reviews | Active since Apr 2021
08 Apr 2021, 01:18
Not happy client
I'm so angry right now sign up for data sim card for R99 Per month with Mondo Mtn supposed to be debit on th 7th to my surprise they tried debit R345 on my account of which i didn't sign up for. I need to cancel this as I didn't agree on that amount with Mondo why as your money was in my account to debit,but because you wanted to take more it declined not my fault but your team side's fault.please cancel my contract as I've lost trust with already
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
08 Apr 2021, 08:06Hi Zodwa, We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query.
Reference Number: RCO115814 Many thanks, The Mondo Team
Reference Number: RCO115814 Many thanks, The Mondo Team
Mondo's reply08 Apr 2021, 08:06
Official
Hi Zodwa, We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query.
Reference Number: RCO115814 Many thanks, The Mondo Team
Reference Number: RCO115814 Many thanks, The Mondo Team
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Zodwa N's updateReviewer Update
08 Apr 2021, 08:26Thank you for the reply will be waiting for your call
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Zodwa N's update08 Apr 2021, 08:26
Reviewer Update
Thank you for the reply will be waiting for your call
Mondo's replyOfficial
12 Apr 2021, 15:48Hi Zodwa, Please note that we have attempted contacting you numerous time with no success.
Kindly advise what is the best possible time to contact you and assist with your query.
Many thanks, The Mondo Team
Kindly advise what is the best possible time to contact you and assist with your query.
Many thanks, The Mondo Team
Mondo's reply12 Apr 2021, 15:48
Official
Hi Zodwa, Please note that we have attempted contacting you numerous time with no success.
Kindly advise what is the best possible time to contact you and assist with your query.
Many thanks, The Mondo Team
Kindly advise what is the best possible time to contact you and assist with your query.
Many thanks, The Mondo Team
Mondo's replyOfficial
15 Apr 2021, 09:44Hi Zodwa,
Please note that we have attempted contacting you again with no success.
We also haven't we received a response to the email sent from ***
Kindly note that your query will be closed.
You may email our team for assistance with the query you raised.
Many thanks,
The Mondo Tea
Please note that we have attempted contacting you again with no success.
We also haven't we received a response to the email sent from ***
Kindly note that your query will be closed.
You may email our team for assistance with the query you raised.
Many thanks,
The Mondo Tea
Mondo's reply15 Apr 2021, 09:44
Official
Hi Zodwa,
Please note that we have attempted contacting you again with no success.
We also haven't we received a response to the email sent from ***
Kindly note that your query will be closed.
You may email our team for assistance with the query you raised.
Many thanks,
The Mondo Tea
Please note that we have attempted contacting you again with no success.
We also haven't we received a response to the email sent from ***
Kindly note that your query will be closed.
You may email our team for assistance with the query you raised.
Many thanks,
The Mondo Tea