JK
Jaco K
1 reviews | Active since May 2020
26 Aug 2021, 09:41
Not happy
I was promised a call back by Monday about my new phone that im stil waiting for now for more than 3 weaks ,why dose mtn advertise phones and then we have to wait so long and then you must call someone els to get answers
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
26 Aug 2021, 09:44Hi Jaco,
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132906
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132906
Regards,
The Mondo Team
Mondo's reply26 Aug 2021, 09:44
Official
Hi Jaco,
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132906
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO132906
Regards,
The Mondo Team
Mondo's replyOfficial
26 Aug 2021, 16:12Hi Jaco,
Trust you are well.
As discussed with Nicole, please note that your order is in an Approved-Approved status, therefore, a request has been sent to the sales team to finalize the order.
Kindly note that we will be in touch with you tomorrow regarding your query.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your order is in an Approved-Approved status, therefore, a request has been sent to the sales team to finalize the order.
Kindly note that we will be in touch with you tomorrow regarding your query.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply26 Aug 2021, 16:12
Official
Hi Jaco,
Trust you are well.
As discussed with Nicole, please note that your order is in an Approved-Approved status, therefore, a request has been sent to the sales team to finalize the order.
Kindly note that we will be in touch with you tomorrow regarding your query.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your order is in an Approved-Approved status, therefore, a request has been sent to the sales team to finalize the order.
Kindly note that we will be in touch with you tomorrow regarding your query.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team