HVdM
Hendrik Van der Mescht
1 reviews | Active since Feb 2017
13 May 2021, 14:37
Not Happy
I was offered a deal for a Telkom Cell. First of all the process was quick until the admin fee was deducted, from there i had to make numerus phone calls to find out when and were it would be delivered, the answer was the same within 7 to 14 work days. Today i get a SMS stating the handset that was offered is out of stock. Back on the phone with them to be told give it like a week and then phone back. So i asked can i cancel the deal and my answer no sir only decline it on delivery. Something is not adding up !!!!!!!!!!
Helpful (0)
Replies (4)0
Replies (4)Mondo's replyOfficial
13 May 2021, 14:43Hi Hendrik,
Thank you for taking the time to write to us. We sincerely apologize for all of the inconvenience you have been caused.
Our team is prioritizing your investigation and will revert with feedback on the dispute raised shortly.
Your refence number is RCO119538
Regards,
The Mondo Team
Thank you for taking the time to write to us. We sincerely apologize for all of the inconvenience you have been caused.
Our team is prioritizing your investigation and will revert with feedback on the dispute raised shortly.
Your refence number is RCO119538
Regards,
The Mondo Team
Mondo's reply13 May 2021, 14:43
Official
Hi Hendrik,
Thank you for taking the time to write to us. We sincerely apologize for all of the inconvenience you have been caused.
Our team is prioritizing your investigation and will revert with feedback on the dispute raised shortly.
Your refence number is RCO119538
Regards,
The Mondo Team
Thank you for taking the time to write to us. We sincerely apologize for all of the inconvenience you have been caused.
Our team is prioritizing your investigation and will revert with feedback on the dispute raised shortly.
Your refence number is RCO119538
Regards,
The Mondo Team
Mondo's replyOfficial
14 May 2021, 16:33Hi Hendrik,
As discussed with Kim, please note that we have submitted an urgent delivery request to DSV.
The DSV team will contact you to confirm the details.
Regards,
The Mondo Team
As discussed with Kim, please note that we have submitted an urgent delivery request to DSV.
The DSV team will contact you to confirm the details.
Regards,
The Mondo Team
Mondo's reply14 May 2021, 16:33
Official
Hi Hendrik,
As discussed with Kim, please note that we have submitted an urgent delivery request to DSV.
The DSV team will contact you to confirm the details.
Regards,
The Mondo Team
As discussed with Kim, please note that we have submitted an urgent delivery request to DSV.
The DSV team will contact you to confirm the details.
Regards,
The Mondo Team
Mondo's replyOfficial
21 May 2021, 13:18Hi Hendrik,
As discussed with Kim, you have confirmed that you have received the device.
We have escalated your activation request to our team.
Regards,
The Mondo Team
As discussed with Kim, you have confirmed that you have received the device.
We have escalated your activation request to our team.
Regards,
The Mondo Team
Mondo's reply21 May 2021, 13:18
Official
Hi Hendrik,
As discussed with Kim, you have confirmed that you have received the device.
We have escalated your activation request to our team.
Regards,
The Mondo Team
As discussed with Kim, you have confirmed that you have received the device.
We have escalated your activation request to our team.
Regards,
The Mondo Team
Mondo's replyOfficial
21 May 2021, 14:30Hi Hendrik,
As discussed with Kim, your package has been delivered and your contract is activated.
Your query is now resolved.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
As discussed with Kim, your package has been delivered and your contract is activated.
Your query is now resolved.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
Mondo's reply21 May 2021, 14:30
Official
Hi Hendrik,
As discussed with Kim, your package has been delivered and your contract is activated.
Your query is now resolved.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
As discussed with Kim, your package has been delivered and your contract is activated.
Your query is now resolved.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
