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C
Christo

1 reviews | Active since Dec 2020

15 May 2023, 17:48

Not cool Mondo !!!

Really the worst service I've ever recieved online. Did my application 2 weeks ago. My documents was sent 10-12 rime to 4 different email addresses. Case escalated 3 times as per the call center agents. After numerous call just to be put on hold for 15 min. And now im being told its with the sales department.

0
Replies (3)
Mondo
Mondo's reply15 May 2023, 19:02
Official
Good day Christo C,
 
Thank you for taking the time to write to us about your query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultants to contact you and assist with your query.

Reference number: RCO395795
 
Regards,
The Mondo Team
C
Christo's update21 May 2023, 15:47
Reviewer Update
Mondo made contact on 18 May telling me that my documents was recieved and escalated to the relevant department to be finalized.

Recieved an SMS yesterday 20 May from MTN stating that my application is on pause, awaiting on my documents. Service is just terrible OMG !!!!!
Mondo
Mondo's reply10 Jun 2023, 16:44
Official
Hi Christo,

Trust you are well

We apologize for the inconvenience incurred. 

Please be advised that one of our customer care consultants has made contact with you to advise on your MTN order.

Due to the above, your query will now be closed.

Should you require further assistance, you may contact our Customer Care Team.

Have a lovely day further.

Regards,

The Mondo Team