Not able to obtain copy of my contract

Great at selling MTN products but PATHETIC after sales service. The online chat support unhelpful. For every question the agent pastes the contact number and trading hours as a reply. They wont Phone you back. It was a simple request to obtain copy of my contract to obtain support from MTN.

While I was holding on for their call center to speak to me, I was typing out this message. I've been holding on for over 5 minutes now.

They made a mistake on my contract.I'm paying for unlimited 5G but before 100GB it says I dont have data left. From other reviews this happens quite often.