Noone has collected my device

Hi, I have cancelled a contract ref 54555 on 19 March 2015.<br> I was told the device would be collected from me within 7-10 working days.<br> It has now nearly been 6 weeks and I still have it. I have called Mondo many times enquiring. Each time I am told that it will be followed up and there is a bit of a delay with collection. Really? A months delay!!!<br> I have now started emailing them too which gives me the same response. The last email said Bavisha would phone me and follow it up however no call or follow up.<br> I have spoken to:<br> Bavisha 19Mar 9am to Cancel/ Pravisha 31 Mar 08:35am to follow up cancellation and collection. Again Praline 08 Apr 11:35/ Then Bavisha 13 Apr 10:50 - STILL NO ACTION<br> Today 28 April 08:52, I called in to speak to a manager but was told by Sascha that there are no supervisors or managers in until 9am. <br> ABSOLUTELY RIDICULOUS!!!!!!