CS
Cindy S
1 reviews | Active since Sept 2021
06 Oct 2021, 09:42
Nonsense sevice
a complaint to lodge against MTN. Towards month end of August I app**** for a contract data sim card online and the application was approved,now the problem is that there is no explanation about the difference between my home and my choice data sim cards.
The sim card I app**** for was a my home side card and I did not opt to get a wifi router come with the sim card because I thought I could use the sim card on my phone unfortunately that was not the case after 2 weeks of contacting MTN call center and speaking to one of the consultants after I had already spoken to several others, the lady advised that I cannot use the sim card on my phone or any other router besides the my home wifi router which is MTN fixed.
I called the MTN cancelation Department notifying them of my problem and that I would like to cancel the sim card because I cannot use it and I was told that the contract cannot be terminated but I will have to go to the nearest MTN store and do an early upgrade but my problem is I do not need the sim card anymore because I already made a plan for myself with regards to data.
My matter has since been with the cancelation department following an investigation. The debit order went through including the sim card that is not working. I reversed the money and only paid for the other 2 contracts. Now my phones have been suspended.
I am really frustrated, MTN had not made resolving this issue any easy at all, all they do Is just give Reference numbers they do not call back their customers and when you call they do not answer. It has been more than 2 weeks now with no feedback of the investigation.
If I do not get a call back and get my contract canceled I will definitely make sure you guys get on the Devi show I promise.
I am really disappointed in your services. How do you want to Debit money from my account for a sim card that is not working?! I paid for the phones that I am using but they still get suspended.
Helpful (0)
Replies (15)0
Replies (15)
Mondo's replyOfficial
06 Oct 2021, 09:51Hi Cindy,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141314
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141314
Regards,
The Mondo Team
Best regards,
Mondo's reply06 Oct 2021, 09:51
Official
Hi Cindy,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141314
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141314
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
07 Oct 2021, 10:19Hi Cindy,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Best regards,
Mondo's reply07 Oct 2021, 10:19
Official
Hi Cindy,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Best regards,
CS
Cindy S's updateReviewer Update
08 Oct 2021, 17:52You can call me anytime. You guys only called me once yesterday and I missed the call and you never bothered to call me back.
CS
Cindy S's update08 Oct 2021, 17:52
Reviewer Update
You can call me anytime. You guys only called me once yesterday and I missed the call and you never bothered to call me back.
Mondo's replyOfficial
08 Oct 2021, 18:59Hi Cindy,
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Best regards,
Mondo's reply08 Oct 2021, 18:59
Official
Hi Cindy,
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Best regards,
CS
Cindy S's updateReviewer Update
22 Oct 2021, 11:14Are you guys ever going to call me back and sort out my issue? Or are you waiting to debit money again for a sim card that is not working?!
CS
Cindy S's update22 Oct 2021, 11:14
Reviewer Update
Are you guys ever going to call me back and sort out my issue? Or are you waiting to debit money again for a sim card that is not working?!
Mondo's replyOfficial
25 Oct 2021, 16:37Good day,
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
Best regards,
Mondo's reply25 Oct 2021, 16:37
Official
Good day,
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
Best regards,
CS
Cindy S's updateReviewer Update
25 Oct 2021, 19:48What the **** is wrong with you guys!!!
You just debited R1541 from my account when I should actually be paying R400 for the 2 phones that I am using!!
After I had told you about the sim card that is sitting here not working that I want to cancel 3 days after I received it!!
I have attempted to email you guys and call you guys to resolve this without me looking like a bad person and on a number of accounts you guys have failed!!
I have spent literally the past 2 and counting months feeling so helpless, harassed and emotionally abused by MTN!!
To even top it, you guys go and debit my account without even sending me a statement for this month!!
This is ****en unacceptable and ********* !
Tomorrow I am going to go to the bank and reverse the money and then pay for the phones that I am using and then I will stop the Debit order!!
The only money you guys will be milking from me is the money for what I am actually using!!!
I have called MTN almost everyday for the past months to try and get hold of the Retentions Department to date they do not answer calls and even worse there is no walk in for cancelation /retention .
Almost a month back I was assisted by one of your consultants and the escalated my matter for investigation and to date I have not received a feedback on that, I am not sure if you guys are investigating a ****** case or what!
I am going to open a case against MTN if this is not resolved by tomorrow!!
I am not running away from paying my debt, I am only running away from paying what I am not using after I have advised you!!!
If this is how you guys do business, I would like a settlement amount on my 2 phone contracts so I HAVE ABSOLUTELY NOTHING TO DO WITH MTN!!!!!
You just debited R1541 from my account when I should actually be paying R400 for the 2 phones that I am using!!
After I had told you about the sim card that is sitting here not working that I want to cancel 3 days after I received it!!
I have attempted to email you guys and call you guys to resolve this without me looking like a bad person and on a number of accounts you guys have failed!!
I have spent literally the past 2 and counting months feeling so helpless, harassed and emotionally abused by MTN!!
To even top it, you guys go and debit my account without even sending me a statement for this month!!
This is ****en unacceptable and ********* !
Tomorrow I am going to go to the bank and reverse the money and then pay for the phones that I am using and then I will stop the Debit order!!
The only money you guys will be milking from me is the money for what I am actually using!!!
I have called MTN almost everyday for the past months to try and get hold of the Retentions Department to date they do not answer calls and even worse there is no walk in for cancelation /retention .
Almost a month back I was assisted by one of your consultants and the escalated my matter for investigation and to date I have not received a feedback on that, I am not sure if you guys are investigating a ****** case or what!
I am going to open a case against MTN if this is not resolved by tomorrow!!
I am not running away from paying my debt, I am only running away from paying what I am not using after I have advised you!!!
If this is how you guys do business, I would like a settlement amount on my 2 phone contracts so I HAVE ABSOLUTELY NOTHING TO DO WITH MTN!!!!!
CS
Cindy S's update25 Oct 2021, 19:48
Reviewer Update
What the **** is wrong with you guys!!!
You just debited R1541 from my account when I should actually be paying R400 for the 2 phones that I am using!!
After I had told you about the sim card that is sitting here not working that I want to cancel 3 days after I received it!!
I have attempted to email you guys and call you guys to resolve this without me looking like a bad person and on a number of accounts you guys have failed!!
I have spent literally the past 2 and counting months feeling so helpless, harassed and emotionally abused by MTN!!
To even top it, you guys go and debit my account without even sending me a statement for this month!!
This is ****en unacceptable and ********* !
Tomorrow I am going to go to the bank and reverse the money and then pay for the phones that I am using and then I will stop the Debit order!!
The only money you guys will be milking from me is the money for what I am actually using!!!
I have called MTN almost everyday for the past months to try and get hold of the Retentions Department to date they do not answer calls and even worse there is no walk in for cancelation /retention .
Almost a month back I was assisted by one of your consultants and the escalated my matter for investigation and to date I have not received a feedback on that, I am not sure if you guys are investigating a ****** case or what!
I am going to open a case against MTN if this is not resolved by tomorrow!!
I am not running away from paying my debt, I am only running away from paying what I am not using after I have advised you!!!
If this is how you guys do business, I would like a settlement amount on my 2 phone contracts so I HAVE ABSOLUTELY NOTHING TO DO WITH MTN!!!!!
You just debited R1541 from my account when I should actually be paying R400 for the 2 phones that I am using!!
After I had told you about the sim card that is sitting here not working that I want to cancel 3 days after I received it!!
I have attempted to email you guys and call you guys to resolve this without me looking like a bad person and on a number of accounts you guys have failed!!
I have spent literally the past 2 and counting months feeling so helpless, harassed and emotionally abused by MTN!!
To even top it, you guys go and debit my account without even sending me a statement for this month!!
This is ****en unacceptable and ********* !
Tomorrow I am going to go to the bank and reverse the money and then pay for the phones that I am using and then I will stop the Debit order!!
The only money you guys will be milking from me is the money for what I am actually using!!!
I have called MTN almost everyday for the past months to try and get hold of the Retentions Department to date they do not answer calls and even worse there is no walk in for cancelation /retention .
Almost a month back I was assisted by one of your consultants and the escalated my matter for investigation and to date I have not received a feedback on that, I am not sure if you guys are investigating a ****** case or what!
I am going to open a case against MTN if this is not resolved by tomorrow!!
I am not running away from paying my debt, I am only running away from paying what I am not using after I have advised you!!!
If this is how you guys do business, I would like a settlement amount on my 2 phone contracts so I HAVE ABSOLUTELY NOTHING TO DO WITH MTN!!!!!
Mondo's replyOfficial
25 Oct 2021, 21:15Hi Cindy,
We sincerely apologize for the inconvenience.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the inconvenience.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Best regards,
Mondo's reply25 Oct 2021, 21:15
Official
Hi Cindy,
We sincerely apologize for the inconvenience.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the inconvenience.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Best regards,
CS
Cindy S's updateReviewer Update
27 Oct 2021, 09:14I am still waiting from a consultant that will be able to assist me with the cancelation of the sim card to call.
I went and reversed the money you guys debited and stopped the Debit order then paid for the 2 phones that I am using.
If I do not get a call by 16:30pm today when I knock off, my next step will be to open a case of hara*****t(Economical harm) when I leave work on my way home.
I went and reversed the money you guys debited and stopped the Debit order then paid for the 2 phones that I am using.
If I do not get a call by 16:30pm today when I knock off, my next step will be to open a case of hara*****t(Economical harm) when I leave work on my way home.
CS
Cindy S's update27 Oct 2021, 09:14
Reviewer Update
I am still waiting from a consultant that will be able to assist me with the cancelation of the sim card to call.
I went and reversed the money you guys debited and stopped the Debit order then paid for the 2 phones that I am using.
If I do not get a call by 16:30pm today when I knock off, my next step will be to open a case of hara*****t(Economical harm) when I leave work on my way home.
I went and reversed the money you guys debited and stopped the Debit order then paid for the 2 phones that I am using.
If I do not get a call by 16:30pm today when I knock off, my next step will be to open a case of hara*****t(Economical harm) when I leave work on my way home.
Mondo's replyOfficial
27 Oct 2021, 09:16Good day,
We sincerely apologize for the level of service you have received.
Please note that you will receive a call within today.
Regards,
The Mondo Team
We sincerely apologize for the level of service you have received.
Please note that you will receive a call within today.
Regards,
The Mondo Team
Best regards,
Mondo's reply27 Oct 2021, 09:16
Official
Good day,
We sincerely apologize for the level of service you have received.
Please note that you will receive a call within today.
Regards,
The Mondo Team
We sincerely apologize for the level of service you have received.
Please note that you will receive a call within today.
Regards,
The Mondo Team
Best regards,
CS
Cindy S's updateReviewer Update
08 Nov 2021, 09:10Why do you guys lie about getting consultants to call me back? So since August to date you do not want to cancel the contract I complained about?!
CS
Cindy S's update08 Nov 2021, 09:10
Reviewer Update
Why do you guys lie about getting consultants to call me back? So since August to date you do not want to cancel the contract I complained about?!
CS
Cindy S's updateReviewer Update
08 Nov 2021, 09:11Is there where I can go to cancel the contract in person seeing that I am not getting anywhere with calling you guys?!
CS
Cindy S's update08 Nov 2021, 09:11
Reviewer Update
Is there where I can go to cancel the contract in person seeing that I am not getting anywhere with calling you guys?!
Mondo's replyOfficial
17 Nov 2021, 16:29Hi Cindy,
As discussed with Mondo, please note that your MTN cancellation has been done.
Kindly note that a credit enquiry has been sent to the relevant department.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
As discussed with Mondo, please note that your MTN cancellation has been done.
Kindly note that a credit enquiry has been sent to the relevant department.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Best regards,
Mondo's reply17 Nov 2021, 16:29
Official
Hi Cindy,
As discussed with Mondo, please note that your MTN cancellation has been done.
Kindly note that a credit enquiry has been sent to the relevant department.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
As discussed with Mondo, please note that your MTN cancellation has been done.
Kindly note that a credit enquiry has been sent to the relevant department.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Best regards,
CS
Cindy S's updateReviewer Update
18 Nov 2021, 09:44Good day.
I trust that you are well.
Thank you very much.
Regards.
I trust that you are well.
Thank you very much.
Regards.
CS
Cindy S's update18 Nov 2021, 09:44
Reviewer Update
Good day.
I trust that you are well.
Thank you very much.
Regards.
I trust that you are well.
Thank you very much.
Regards.
Mondo's replyOfficial
24 Nov 2021, 13:31Good day,
You are welcome.
For further enquiries, regarding your credit, you may contact MTN on 083135.
Regards,
The Mondo Team
You are welcome.
For further enquiries, regarding your credit, you may contact MTN on 083135.
Regards,
The Mondo Team
Best regards,
Mondo's reply24 Nov 2021, 13:31
Official
Good day,
You are welcome.
For further enquiries, regarding your credit, you may contact MTN on 083135.
Regards,
The Mondo Team
You are welcome.
For further enquiries, regarding your credit, you may contact MTN on 083135.
Regards,
The Mondo Team
Best regards,