MB
Marianna B

1 reviews | Active since Jul 2015

06 Jul 2015, 13:43

NON PAYMENT

Was contacted by Charlene in November 2013 to ask me if I was interested in the Mobile Vodacom Funeral policy at R135.00 per month ...getting airtime & Funeral cover. I said yes and wanted to get it for my husband John David Baillie on his cellular number *** - it was agreed and I paid the account every month Account ***6-4 .....John was contacted and spoke to someone on the phone...when he finished the call I asked him what they said ... that he was the beneficiary -His funeral plan. When John passed away 30th December 2014 I tried to claim from Vodacom. Jo Anne Vodacom Life Claims: <br> Jo-Anne <br> Vodacom Life - Claims<br> Tel: ***<br> Fax: *** <br> <br> 8th Floor, 11 Adderley Street,<br> Cape Town, 8000 South Africa<br> <br> ? [URL Removed]<br> ? [URL Removed]<br> ? [URL Removed]<br> She tried to help me via email and eventually referred the matter back to Vodacom Serice Department and no one has contacted me since 15 April 2015<br> The reference for this package is : ***8 as given to me by Charlene.<br> Please assist with this asap<br> Marianna Baillie<br> ***<br> ***<br> <br> <br>

0
Replies (1)
Mondo
Mondo's reply06 Jul 2015, 14:30
Official
Hello Claimvodacom2014,

Thank you for writing your Report and bringing this matter to our attention.

We have not been successful in reaching you.
Your query is currently being investigated and feedback will be provided asap.

Regards,

Mondo Support

Best regards,